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Troubleshooting issues with Skype instant messaging

Having problems sending or receiving messages in your Skype chats? The following tips should help.

  1. Check the Skype Status page .
    The site will tell you if there are any reported issues.

  2. Update to the latest version of Skype .
    We're always making improvements, so be sure to keep Skype updated for the best performance.

  3. Make sure you are signed into Skype and it's running on your device .
    If you are not signed in or the app isn't running, you may not receive incoming message notifications.

  4. You might have an issue with your internet connection .
    If you don't have an internet connection, you'll receive a banner in Skype saying No internet connection. If you are connecting to a new public Wi-Fi network, you'll receive a banner saying Finish your Wi-Fi setup . Select Connect and you'll be taken to your browser to finish the process.

  5. Check your presence status on mobile or desktop .
    If you have your status set to Do not disturb , you won't receive new message notifications.

  6. Check your notification settings for mobile or desktop .
    Your notification settings can affect whether you receive new incoming message alerts or not. Learn more about why you may not be getting notifications on your mobile or desktop .

  7. Quit and restart the Skype app to refresh the connection .
    If you're not sure how to close or quit an app on your device, you'll need to check the manufacturer's website for details.

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