Important: Starting in May 2025, Skype will no longer be available. Sign in to Microsoft Teams Free on any supported device using your Skype credentials and your contacts and chats will automatically be transferred. You will also receive a notification in the Skype app prompting you to take action to migrate your data. Learn more about Skype's retirement.
If you're not receiving calls to your Skype Number, make sure that Skype Dial Pad is running, and you are signed in. If you are not signed into Skype Dial Pad, the call will either ring busy or be redirected to voicemail according to your Voice Messaging preferences.
If you’re still not receiving calls to your Skype Number, or if your Skype Number is ringing busy, please follow these steps:
Make sure you are signed into the correct account for Skype . You can check by signing into the Skype My Account page and verify your Skype number shows in your account.
Note: If you are on an iPhone or iPad and don't have the Skype Number option, you may need to clear the history and cookies on your device and sign in again.
If you continue experiencing problems, please contact us and let us know if you are using Skype on any other type of device such as a Skype phone, including the brand and model number of the device.
