Find Authorized Service Provider Contact Information — China only

Authorized Service Providers (ASP): To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.  Currently available in China only. 

If you don’t live near an Authorized Service Provider or need additional support, Contact Us

How to prepare your Surface for an Authorized Service Provider

  • Before arriving at the Authorized Provider (ASP), please back up your data. The data on your Surface may be erased as part of the service process. However, if you prefer, you can erase your data yourself prior to your visit.

  • Please bring your original receipt, invoice, or copy to confirm the warranty status of your device. But if you cannot provide an invoice, don’t worry! The ASP will verify your warranty status with your Surface’s serial number. Please view the update your warranty with proof of purchase page for more information.

  • If your device or accessory is damaged the warranty terms will determine whether it can be fixed or replaced.

  • If your device or accessory is outside of its warranty period and you do not have an extended warranty, it may not be replaced, and you may need to pay for any repairs performed.

  • Support services (including professional hardware inspection, troubleshooting, and system recovery services) may vary based on location. See your local ASP for details.

Participating partners and locations 

Visit any of the following locations to see a participating partner or go to Digital China.

Province

City

Area

Locations

Telephone

Anhui Province

Hefei

Luyang District

Room 1105, Jincheng Building, 436 Changjiang Middle Road, Luyang District, Hefei, Anhui

0551-62814115

Beijing

Beijing

Haidian District

418, 4 / F, Zhongguancun building, Haidian District, Beijing

010 - 82856220

Beijing

Beijing

Haidian District

17A, Block A, Yingdu Building, 48 Zhichun Road, Haidian District, Beijing

010 - 58731119

Guangdong Province

Shenzhen

Futian District

No 408, Building 521, Baguasan Road, Bagualing Industrial Zone, Futian District, Shenzhen

0755 - 82810458

Guangdong Province

Guangzhou

Tianhe District

Room 703, Block B, High tech Building, 908 Tianhe North Road, Tianhe District, Guangzhou, Guangdong

020 - 38038890

Henan Province

Zhengzhou

Jinshui District

9003B, China Merchants Bank building, 68 Jingsan Road, Jinshui District, Zhengzhou, Henan

0371 - 61733858

Shandong Province

Jinan

Lixia District

Room 1115, 11F, Keyuan Building, 126 Shanda Road, Licheng District, Jinan, Shandong

0531-86421116

Shanghai

Shanghai

Xuhui District

2808, 28F, Mingshen Center Building, 3131 Kaixuan Road, Xuhui District, Shanghai

021 - 64661559 - 818

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