Warranty and Protection Plan Terms & Conditions - United Kingdom

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.

Note

Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights. 

Note

Microsoft Extended Hardware Service Plus is specific to the plan if the Optional Additional Services are added upon payment. Without Optional Additional Services, the Microsoft Extended Hardware Service Terms and Conditions apply.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.

Note

• This Protection Plan is classed as an insurance product under local regulations.
• The insurer is AmTrust Specialty Limited, which is registered in England & Wales under Company No 1229676.  AmTrust Specialty Limited is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firms Ref No. 202189.
• Making a Complaint: If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.  If you wish to make a complaint, please contact the Complaints Department at Email: msespbus@microsoft.com; Via Telephone: the telephone number found at Customer service phone numbers - Microsoft Support: Website: Hardware warranty, services, and repair.  If we are unable to resolve the matter quickly, we will acknowledge your complaint within five business days.  We will try to resolve the problem and provide our response within four weeks.  If it will take us longer than four weeks, we will explain the current position and let you know when you can expect our response.
• Referring your complaint to the Financial Ombudsman Service: In the event that you are unhappy with our response to your complaint, or you have not received our response within eight weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service (“FOS”), but you must do so within six months of receiving our final response.  Further information can be found at: www.financial-ombudsman.org.uk. Their contact details are as follows: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.); Email: complaint.info@financial-ombudsman.org.uk. This complaints procedure does not affect your legal rights.