After you have set up your Surface Earbuds, you can use the Surface Audio app (on Android and iOS devices) or the Surface app (on Windows 10/11 PCs) to update your earbuds and manage settings. Here are some of the settings and things you can do in the apps. 

Note: If you have more than one device (Surface Headphones or Surface Earbuds) set up in the Surface Audio app on your Android or iOS device, you’ll need to select My Devices, and then select the device you want to change the settings for. On Windows 10/11 in the Surface app, select the device you want to change.

Choose the equalizer preset you want to use or create your own custom preset. This lets you customize your audio settings to get the sound you want.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Equalizer.

  2. Select a new preset.

  3. To create your own custom preset, adjust the sliders, enter a new name, then select the check mark to save.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Equalizer.

  3. Tap a new preset.

  4. To create your own custom preset, adjust the sliders, select Save as, enter a new name, then tap Save.

Change the name of your Surface Earbuds. This is the name that appears when you connect to them and when you pair with new devices.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds.

  2. Select Edit in the top right corner.

  3. In the text box, type a new name.

  4. Enter a new name for your earbuds, and then select the check mark to save.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Personalization.

  3. In the Device name box, enter a new name for your earbuds, and then tap Save.

Change the language that’s used on your earbuds.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Settings.

  2. Under Device language, select a new language, and then select Apply.
    Note: When you select a new language, the firmware will be updated.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Personalization > Language.

  3. To change the language that’s used on your earbuds (for example, the language that’s played in voice prompts), select a new language, and then tap Save. Tap Yes to update the language.
    Note: When you select a new language, the firmware will be updated and that can take about 45 minutes or so on Android and over an hour on an iOS device.

You might want to turn the touch surface off on each earbud to prevent accidental taps.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Settings.

  2. Select Touch controls to turn the touch surfaces off or on.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Device controls.

  3. Tap Touch control to turn the touch surfaces off or on.

You can use your Surface Earbuds with Office apps that are part of a Microsoft 365 subscription (sold separately). This lets you do things like dictate documents in Word on your PC, use your earbuds during a PowerPoint presentation for captions and subtitles, navigate through slides during a presentation, and play your emails aloud in Outlook (iOS only). For more info, see Use Surface Earbuds with Microsoft 365. When your earbuds are paired over Bluetooth LE, the Microsoft 365 integration toggle will be turned on and grayed out. You can then use your earbuds with Office apps.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Settings.

  2. Make sure the Microsoft 365 integration toggle is turned on. It will be grayed out.

You can use aptX audio for the highest-quality audio. However, not all devices support aptX audio and this will use more battery power when turned on.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Settings.

  2. Select Highest audio quality (aptX audio) to turn aptX audio on or off.

On an Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Device controls.

  3. Tap Highest audio quality (aptX audio) to turn aptX audio on or off.

Remove the device from both the Surface Audio app (on Android or iOS devices) or Surface app (on Windows 10/11 PCs), as well as the Bluetooth pairing on your PC or phone. After you remove the device, you can pair again anytime.

On a Windows 10/11 PC

  1. Open the Surface app, then select Surface Earbuds > Device information.

  2. Under Remove device, select Remove to remove it.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap Remove this device.

  3. Tap Yes to remove it.

Find the hardware model info for your Surface Earbuds and the firmware version that’s currently installed.

On a Windows 10/11 PC

  • Open the Surface app, then select Surface Earbuds > Device information.

On an iOS or Android device

  1. Open the Surface Audio app, then tap Settings  next to Surface Earbuds.

  2. Tap About.

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