What you see
A black screen with a large thermometer icon, and your Surface shuts down immediately.
When the thermometer icon appears, it means your Surface is too hot. This device is rated as a commercial product for operation at +32ºF (+0ºC) to +95ºF (+35ºC).
Here’s what to do to resolve this:
Turn your Surface off and let it cool down.
Keep your Surface turned off for about five minutes and move it to a cooler place.
To reduce heat related concerns, follow the guidelines published at Safety and regulatory information.
If the thermometer icon continues to appear, contact us.