Surface is getting hot

What you see

  • A black screen with a large thermometer icon, and your Surface shuts down immediately.

When the thermometer icon appears, it means your Surface is too hot. This device is rated as a commercial product for operation at +32ºF (+0ºC) to +95ºF (+35ºC).

Here’s what to do to resolve this:

  1. Turn your Surface off and let it cool down.

  2. Keep your Surface turned off for about five minutes and move it to a cooler place.

To reduce heat related concerns, follow the guidelines published at Safety and regulatory information.

If the thermometer icon continues to appear, contact us.

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