Check the power cable connection
Make sure the power cable is plugged in securely.
Note: When you unplug the power cable from your Surface Studio 1, Surface Studio 2, or Surface Studio 2+, unplug it from the wall first. The plug that’s attached to the base has a lock to keep it in place when you move your Surface Studio, Surface Studio 2, or Surface Studio 2+. If you need to unplug the power cable from the base, slide the plug away from the base to release the lock.
I can’t find the power indicator light
There’s no power indicator light on any Surface Studio. If the power is on and your Surface Studio isn’t sleeping or hibernating, the screen should be on. If the screen isn’t on, touch the screen, move your mouse, or press the power button to turn it on.
Surface Studio won’t turn on
If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—follow the steps at Surface won’t turn on or start to get it working again.
I need a new power cable
Contact Support to get a replacement cable.
The USB-C port (Surface Studio 2) or USB-C ports (Surface Studio 2+) won't charge my USB-C device, or my USB-C device isn't working
Make sure that you're using the cable that came with your USB-C device when you try to charge it through the USB-C port on your Surface Studio 2 or any USB-C port on Surface Studio 2+. Not all USB-C cables support charging or data transfer.
My Surface Studio 2 or Surface Studio 2+ doesn't receive power from its USB-C port or ports
Surface Studio 2 has a USB-C port and Surface Studio 2+ has 3 USB-C ports. However, none of the USB-C ports receive inbound power. You should use the power cord that came with your Surface Studio 2 or Surface Studio 2+ for power.
