Note: If your screen is cracked, we recommend that you submit a service order—go to Device Service and Repair and register your device. Then you can select your Surface and start the service order. You may also need to prepare your Surface Duo for service.
If your Surface Duo screen isn’t working properly, here are some ways you may be able to get it working again:
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If your screen is flickering, looks yellow, or has other problems, you can reset your Surface Duo to factory settings.
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If your screen won’t power on, you can:
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Hold down the power button for 30 seconds.
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Try a different charger and USB-C cable.
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Charge the device for an hour.
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There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.
Send to Microsoft
To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.
Find in-person support
Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.
Self-repair
If you're technically experienced and have the right tools, Microsoft has a select range of replaceable components and service guides that enable you to perform the repairs.
Note: Availability may be limited for some countries or products.
To learn more, go to How to get service or repair for Surface.
