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Symptoms

Consider the following scenario:

  • You access some network share files on a computer that is running Windows 7 or Windows Server 2008 R2.

  • Several applications access the same network share files by using the MapViewOfFile() API at the same time.

In this scenario, the system crashes. Additionally, you receive a stop error message that resembles the following message:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

Notes

  • The parameters in this error message vary and depend on the configuration of the computer.

  • Not all "0x0000000A" stop errors are caused by this issue.


Cause

This issue occurs because of a problem in the Rdbss.sys driver.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 with Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 with Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Rdbss.sys

6.1.7600.20971

241,152

23-May-2011

02:25

Rdbss.sys

6.1.7601.21732

241,664

23-May-2011

03:24

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Rdbss.sys

6.1.7600.20971

308,224

23-May-2011

02:43

Rdbss.sys

6.1.7601.21732

308,224

23-May-2011

02:29

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Rdbss.sys

6.1.7600.20971

718,848

23-May-2011

01:53

Rdbss.sys

6.1.7601.21732

718,848

23-May-2011

01:52

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

For more information about the MapViewOfFile function, click the following Microsoft Developer Network (MSDN) website:

MapViewOfFile Function

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_20812e05f8ec7ad6e4ce1db12ab0933c_31bf3856ad364e35_6.1.7601.21732_none_f042f800d673e7be.manifest

File version

Not applicable

File size

693

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

X86_e6fc4c31829819b66708a296a7deccc7_31bf3856ad364e35_6.1.7600.20971_none_bb5147d21d518ef8.manifest

File version

Not applicable

File size

693

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

X86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_5a3ba2fcdbd61545.manifest

File version

Not applicable

File size

21,803

Date (UTC)

23-May-2011

Time (UTC)

05:07

File name

X86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_5c4e3ffcd8db2ac4.manifest

File version

Not applicable

File size

21,803

Date (UTC)

23-May-2011

Time (UTC)

06:40

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_7eb4ba7f99d5ec765b8d01b486d520c4_31bf3856ad364e35_6.1.7601.21732_none_c410b057dc18b23d.manifest

File version

Not applicable

File size

697

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

Amd64_a87aab1fb3b64dc20b957d267a04db15_31bf3856ad364e35_6.1.7600.20971_none_8ddb8461ace59a70.manifest

File version

Not applicable

File size

697

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_b65a3e809433867b.manifest

File version

Not applicable

File size

21,809

Date (UTC)

23-May-2011

Time (UTC)

06:02

File name

Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_b86cdb8091389bfa.manifest

File version

Not applicable

File size

21,809

Date (UTC)

23-May-2011

Time (UTC)

07:20

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_9c2692c75b26eebcdc5f1f0d16bb9477_31bf3856ad364e35_6.1.7600.20971_none_3c3a131c10fcb776.manifest

File version

Not applicable

File size

695

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

Ia64_e2e19863bf6334e69d620bdf7d7481a5_31bf3856ad364e35_6.1.7601.21732_none_0451f0c19aa44103.manifest

File version

Not applicable

File size

695

Date (UTC)

23-May-2011

Time (UTC)

10:14

File name

Ia64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20971_none_5a3d46f2dbd41e41.manifest

File version

Not applicable

File size

21,806

Date (UTC)

23-May-2011

Time (UTC)

05:59

File name

Ia64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.21732_none_5c4fe3f2d8d933c0.manifest

File version

Not applicable

File size

21,806

Date (UTC)

23-May-2011

Time (UTC)

07:20

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