Symptoms

The Stop error resembles the following:


STOP: 0x00000024 (parameter1 , parameter2 , parameter3 , parameter4 )


Notes

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all 0x00000024 Stop errors are caused by this issue.

How to obtain the hotfix

To resolve this issue, we have released a hotfix package for Windows Vista and Windows Server 2008.

Before you install the hotfix, check the Prerequisites section in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Service Pack 2 (SP2) for Windows Vista or Windows Server 2008.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista/Windows Server 2008" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.0.600 2.23xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista and Windows Server 2008" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23534

1,083,328

06-Nov-2014

01:57

x86

For all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23534

1,501,112

06-Nov-2014

01:43

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23534

3,286,968

06-Nov-2014

01:20

IA-64

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

X86_4e9960d05ed619e00bd79b3074424505_31bf3856ad364e35_6.0.6002.23534_none_ff35b3d9edf10884.manifest

File version

Not applicable

File size

692

Date (UTC)

06-Nov-2014

Time (UTC)

16:43

Platform

Not applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23534_none_a8c4c05633444d62.manifest

File version

Not applicable

File size

16,265

Date (UTC)

06-Nov-2014

Time (UTC)

03:11

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File property

Value

File name

Amd64_e605786c9444a3f3093376b05558a270_31bf3856ad364e35_6.0.6002.23534_none_09681bcdb134ce97.manifest

File version

Not applicable

File size

696

Date (UTC)

06-Nov-2014

Time (UTC)

16:43

Platform

Not applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23534_none_04e35bd9eba1be98.manifest

File version

Not applicable

File size

16,525

Date (UTC)

06-Nov-2014

Time (UTC)

01:51

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_274899b1b6c4e363d3eb37f6f58ed95e_31bf3856ad364e35_6.0.6002.23534_none_07855df381005173.manifest

File version

Not applicable

File size

694

Date (UTC)

06-Nov-2014

Time (UTC)

16:43

Platform

Not applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23534_none_a8c6644c3342565e.manifest

File version

Not applicable

File size

16,517

Date (UTC)

06-Nov-2014

Time (UTC)

03:47

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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