"0x000000BE" Stop error message when you use the Storport.sys driver to manage some storage devices in Windows Server 2008, in Windows Vista, in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You install some high-performance storage devices on a computer that is running Windows Server 2008, Windows Vista, Windows 7 or Windows Server 2008 R2. For example, you install a host-based RAID or a fiber-channel adapter.

  • The Storport.sys driver is used to manage these storage devices.

In this scenario, the computer may restart unexpectedly, and you may receive one of the following Stop error messages:

STOP 0x000000BE (parameter1, parameter2, parameter3, parameter4) ATTEMPTED_WRITE_TO_READONLY_MEMORY

STOP 0x000000D1 (parameter1, parameter2, parameter3, parameter4) DRIVER_IRQL_NOT_LESS_OR_EQUAL

Note

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x000000BE" or "0x000000D1" Stop errors are caused by this issue.

  • If the storage devices are paused and then resumed frequently, this issue usually occurs.

Cause

This issue occurs because a signed value is used as the index of the debug log list in the Storport.sys driver. When the value exceeds the maximum positive value, a negative index is used to query debug log entries. This behavior causes some invalid memory to be accessed. Therefore, the Stop code is triggered.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 SP2

  • Windows 7

  • Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    0.
    20xxx

    Windows Vista

    RTM

    LDR

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Storport.sys

6.0.6001.22689

123,784

11-May-2010

16:25

x86

Storport.sys

6.0.6002.22402

123,272

11-May-2010

17:38

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Storport.sys

6.0.6001.22689

159,624

11-May-2010

16:53

x64

Storport.sys

6.0.6002.22402

166,280

11-May-2010

17:49

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Storport.sys

6.0.6001.22689

372,112

11-May-2010

16:29

IA-64

Storport.sys

6.0.6002.22402

372,104

11-May-2010

17:32

IA-64

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Storport.sys

6.1.7600.20913

148,864

02-Mar-2011

06:45

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Storport.sys

6.1.7600.20913

187,776

02-Mar-2011

07:19

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Storport.sys

6.1.7600.20913

428,416

02-Mar-2011

06:07

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,565

Date (UTC)

12-May-2010

Time (UTC)

00:33

Platform

Not applicable

File name

X86_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22689_none_27b8782c49853af7.manifest

File version

Not applicable

File size

5,145

Date (UTC)

11-May-2010

Time (UTC)

17:31

Platform

Not applicable

File name

X86_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22402_none_29ee69544670fc59.manifest

File version

Not applicable

File size

5,145

Date (UTC)

11-May-2010

Time (UTC)

18:43

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22689_none_83d713b001e2ac2d.manifest

File version

Not applicable

File size

5,397

Date (UTC)

11-May-2010

Time (UTC)

18:01

Platform

Not applicable

File name

Amd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22402_none_860d04d7fece6d8f.manifest

File version

Not applicable

File size

5,397

Date (UTC)

11-May-2010

Time (UTC)

18:50

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-storport_31bf3856ad364e35_6.0.6001.22689_none_27ba1c22498343f3.manifest

File version

Not Applicable

File size

5,395

Date (UTC)

11-May-2010

Time (UTC)

17:16

Platform

Not Applicable

File name

Ia64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22402_none_29f00d4a466f0555.manifest

File version

Not Applicable

File size

5,395

Date (UTC)

11-May-2010

Time (UTC)

18:18

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,748

Date (UTC)

12-May-2010

Time (UTC)

00:33

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,874

Date (UTC)

02-Mar-2011

Time (UTC)

09:35

Platform

Not Applicable

File name

X86_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20913_none_2825f9f5aa69168c.manifest

File version

Not Applicable

File size

15,725

Date (UTC)

02-Mar-2011

Time (UTC)

07:10

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20913_none_8444957962c687c2.manifest

File version

Not Applicable

File size

15,727

Date (UTC)

02-Mar-2011

Time (UTC)

08:06

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,108

Date (UTC)

02-Mar-2011

Time (UTC)

09:35

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20913_none_28279debaa671f88.manifest

File version

Not Applicable

File size

15,726

Date (UTC)

02-Mar-2011

Time (UTC)

08:07

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,684

Date (UTC)

02-Mar-2011

Time (UTC)

09:35

Platform

Not Applicable

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