"0x000000C4" Stop error after you restart a Windows 7-based, Windows 8-based, Windows Server 2008 R2-based or Windows Server 2012-based computer that has the Driver Verifier tool enabled

Symptoms

Assume that you enable the Driver Verifier tool on a computer that uses certain processors. The computer is running one of the following operating systems:

  • Windows 7

  • Windows Server 2008 R2

  • Windows 8

  • Windows Server 2012

When you restart the computer, the computer crashes before the Desktop is displayed. Additionally, you receive a Stop error message that resembles the following:


STOP: 0x000000C4 (parameter1, parameter2, parameter3, parameter4)

Notes

  • This Stop error describes a DRIVER_VERIFIER_DETECTED_VIOLATION issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "Stop 0x000000C4" errors are caused by this issue.

Cause

This issue occurs because Driver Verifier incorrectly detects that the interrupt service routine (ISR) for the driver has corrupted the extended thread context. Driver Verifier captures XSAVE areas before and after an ISR is called, and compares the values to verify that the context is not corrupted by the ISR. However, the areas differ in the feature mask in some cases. Then, Diver Verifier incorrectly flags the change as a violation. Therefore, the computer crashes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 SP1

  • Windows 8

  • Windows Server 2012

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not Applicable

3,013

19-Mar-2013

04:55

Not Applicable

Appid.sys

6.1.7601.22280

50,176

19-Mar-2013

03:09

x86

Appidapi.dll

6.1.7601.22280

50,688

19-Mar-2013

04:30

x86

Appidcertstorecheck.exe

6.1.7601.22280

16,896

19-Mar-2013

03:09

x86

Appidpolicyconverter.exe

6.1.7601.22280

97,792

19-Mar-2013

03:09

x86

Appidsvc.dll

6.1.7601.22280

29,696

19-Mar-2013

03:09

x86

Csrsrv.dll

6.1.7601.18113

38,912

19-Mar-2013

04:48

x86

Csrsrv.dll

6.1.7601.22280

38,912

19-Mar-2013

04:31

x86

Ntkrnlpa.exe

6.1.7601.18113

3,968,856

19-Mar-2013

05:04

Not Applicable

Ntoskrnl.exe

6.1.7601.18113

3,913,560

19-Mar-2013

05:04

Not Applicable

Ntkrnlpa.exe

6.1.7601.22280

3,972,440

19-Mar-2013

04:41

Not Applicable

Ntoskrnl.exe

6.1.7601.22280

3,916,632

19-Mar-2013

04:41

Not Applicable

Smss.exe

6.1.7601.18113

69,632

19-Mar-2013

02:49

x86

Smss.exe

6.1.7601.22280

69,632

19-Mar-2013

02:43

x86

Smss.exe

6.1.7601.18113

69,632

19-Mar-2013

02:49

x86

Smss.exe

6.1.7601.22280

69,632

19-Mar-2013

02:43

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not Applicable

3,013

19-Mar-2013

05:41

Not Applicable

Appid.sys

6.1.7601.22280

61,440

19-Mar-2013

03:37

x64

Appidapi.dll

6.1.7601.22280

58,368

19-Mar-2013

05:16

x64

Appidcertstorecheck.exe

6.1.7601.22280

17,920

19-Mar-2013

03:37

x64

Appidpolicyconverter.exe

6.1.7601.22280

148,480

19-Mar-2013

03:37

x64

Appidsvc.dll

6.1.7601.22280

34,304

19-Mar-2013

05:16

x64

Csrsrv.dll

6.1.7601.18113

43,520

19-Mar-2013

05:46

x64

Csrsrv.dll

6.1.7601.22280

43,520

19-Mar-2013

05:17

x64

Ntoskrnl.exe

6.1.7601.18113

5,550,424

19-Mar-2013

06:04

x64

Ntoskrnl.exe

6.1.7601.22280

5,553,496

19-Mar-2013

05:25

x64

Smss.exe

6.1.7601.18113

112,640

19-Mar-2013

03:06

x64

Smss.exe

6.1.7601.22280

112,640

19-Mar-2013

02:57

x64

Smss.exe

6.1.7601.18113

112,640

19-Mar-2013

03:06

x64

Smss.exe

6.1.7601.22280

112,640

19-Mar-2013

02:57

x64

Appidapi.dll

6.1.7601.22280

50,688

19-Mar-2013

04:30

x86

Apisetschema.dll

6.1.7601.18113

6,656

19-Mar-2013

04:47

x86

Apisetschema.dll

6.1.7601.22280

6,656

19-Mar-2013

04:30

x86

Apisetschema.dll

6.1.7601.18113

6,656

19-Mar-2013

04:47

x86

Apisetschema.dll

6.1.7601.22280

6,656

19-Mar-2013

04:30

x86

Ntkrnlpa.exe

6.1.7601.18113

3,968,856

19-Mar-2013

05:04

Not Applicable

Ntoskrnl.exe

6.1.7601.18113

3,913,560

19-Mar-2013

05:04

Not Applicable

Ntkrnlpa.exe

6.1.7601.22280

3,972,440

19-Mar-2013

04:41

Not Applicable

Ntoskrnl.exe

6.1.7601.22280

3,916,632

19-Mar-2013

04:41

Not Applicable

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.2.9200.16548

5,577,448

02-Mar-2013

09:06

Not Applicable

Ntoskrnl.exe

6.2.9200.20652

5,558,504

02-Mar-2013

09:26

Not Applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.2.9200.16548

6,991,592

02-Mar-2013

10:39

x64

Ntoskrnl.exe

6.2.9200.20652

6,963,432

02-Mar-2013

10:48

x64



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update-bf.mum

File version

Not Applicable

File size

2,285

Date (UTC)

19-Mar-2013

Time (UTC)

11:08

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,331

Date (UTC)

19-Mar-2013

Time (UTC)

11:07

Platform

Not Applicable

File name

X86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_598d480629c3881b.manifest

File version

Not Applicable

File size

15,313

Date (UTC)

19-Mar-2013

Time (UTC)

05:03

Platform

Not Applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_cb8d824703a0c682.manifest

File version

Not Applicable

File size

2,513

Date (UTC)

19-Mar-2013

Time (UTC)

05:33

Platform

Not Applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_cbc86ec01cf9ddde.manifest

File version

Not Applicable

File size

2,513

Date (UTC)

19-Mar-2013

Time (UTC)

05:11

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_6e36ace212663721.manifest

File version

Not Applicable

File size

16,151

Date (UTC)

19-Mar-2013

Time (UTC)

05:34

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_6e71995b2bbf4e7d.manifest

File version

Not Applicable

File size

16,151

Date (UTC)

19-Mar-2013

Time (UTC)

05:12

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_ae40f33e7774c473.manifest

File version

Not Applicable

File size

27,700

Date (UTC)

19-Mar-2013

Time (UTC)

11:10

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_ae7bdfb790cddbcf.manifest

File version

Not Applicable

File size

27,700

Date (UTC)

19-Mar-2013

Time (UTC)

11:10

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_9fb16f84025b6d42.manifest

File version

Not Applicable

File size

27,734

Date (UTC)

19-Mar-2013

Time (UTC)

11:10

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_9fec5bfd1bb4849e.manifest

File version

Not Applicable

File size

27,734

Date (UTC)

19-Mar-2013

Time (UTC)

11:10

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_b5abe389e220f951.manifest

File version

Not Applicable

File size

15,317

Date (UTC)

19-Mar-2013

Time (UTC)

05:49

Platform

Not Applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8.manifest

File version

Not Applicable

File size

2,515

Date (UTC)

19-Mar-2013

Time (UTC)

06:34

Platform

Not Applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_27e70a43d5574f14.manifest

File version

Not Applicable

File size

2,515

Date (UTC)

19-Mar-2013

Time (UTC)

05:55

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_ca554865cac3a857.manifest

File version

Not Applicable

File size

15,291

Date (UTC)

19-Mar-2013

Time (UTC)

06:37

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_ca9034dee41cbfb3.manifest

File version

Not Applicable

File size

15,291

Date (UTC)

19-Mar-2013

Time (UTC)

05:58

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_0a5f8ec22fd235a9.manifest

File version

Not Applicable

File size

28,015

Date (UTC)

19-Mar-2013

Time (UTC)

11:13

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_0a9a7b3b492b4d05.manifest

File version

Not Applicable

File size

28,015

Date (UTC)

19-Mar-2013

Time (UTC)

11:13

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_fbd00b07bab8de78.manifest

File version

Not Applicable

File size

28,049

Date (UTC)

19-Mar-2013

Time (UTC)

11:13

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_fc0af780d411f5d4.manifest

File version

Not Applicable

File size

28,049

Date (UTC)

19-Mar-2013

Time (UTC)

11:13

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,911

Date (UTC)

19-Mar-2013

Time (UTC)

11:08

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,969

Date (UTC)

19-Mar-2013

Time (UTC)

11:07

Platform

Not Applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22280_none_c0008ddc1681bb4c.manifest

File version

Not Applicable

File size

3,356

Date (UTC)

19-Mar-2013

Time (UTC)

04:51

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_3200c81cf05ef9b3.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

19-Mar-2013

Time (UTC)

05:22

Platform

Not Applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22280_none_323bb49609b8110f.manifest

File version

Not Applicable

File size

1,136

Date (UTC)

19-Mar-2013

Time (UTC)

04:50

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.18113_none_14b439146432f7a4.manifest

File version

Not Applicable

File size

8,429

Date (UTC)

19-Mar-2013

Time (UTC)

05:23

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22280_none_14ef258d7d8c0f00.manifest

File version

Not Applicable

File size

8,429

Date (UTC)

19-Mar-2013

Time (UTC)

04:51

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.18113_none_0624b559ef19a073.manifest

File version

Not Applicable

File size

8,429

Date (UTC)

19-Mar-2013

Time (UTC)

05:23

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22280_none_065fa1d30872b7cf.manifest

File version

Not Applicable

File size

8,429

Date (UTC)

19-Mar-2013

Time (UTC)

04:51

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.18113_none_6e36ace212663721.manifest

File version

Not Applicable

File size

16,151

Date (UTC)

19-Mar-2013

Time (UTC)

05:34

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22280_none_6e71995b2bbf4e7d.manifest

File version

Not Applicable

File size

16,151

Date (UTC)

19-Mar-2013

Time (UTC)

05:12

Platform

Not Applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Update-bf.mum

File version

Not Applicable

File size

2,216

Date (UTC)

13-Mar-2013

Time (UTC)

16:30

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,255

Date (UTC)

13-Mar-2013

Time (UTC)

16:30

Platform

Not Applicable

File name

X86_5cdf5419cf8d87f79cd9c6302b8390af_31bf3856ad364e35_6.2.9200.16548_none_aef0564b8ffb6dc4.manifest

File version

Not Applicable

File size

697

Date (UTC)

13-Mar-2013

Time (UTC)

16:30

Platform

Not Applicable

File name

X86_b3ddc01f49e4d4cd62237cd6ecd0d781_31bf3856ad364e35_6.2.9200.20652_none_ed2cb5749bdaa594.manifest

File version

Not Applicable

File size

697

Date (UTC)

13-Mar-2013

Time (UTC)

16:30

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16548_none_690ab2258565c70f.manifest

File version

Not Applicable

File size

2,590

Date (UTC)

02-Mar-2013

Time (UTC)

09:13

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20652_none_69837d489e90eac0.manifest

File version

Not Applicable

File size

2,590

Date (UTC)

02-Mar-2013

Time (UTC)

09:32

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_630a8f6ef943c7f9a54fd7488ebbe907_31bf3856ad364e35_6.2.9200.20652_none_3e98372fd0e3a644.manifest

File version

Not Applicable

File size

701

Date (UTC)

13-Mar-2013

Time (UTC)

16:34

Platform

Not Applicable

File name

Amd64_8cb2092053ba513de51fd962e38951fe_31bf3856ad364e35_6.2.9200.16548_none_237e0e317b98c924.manifest

File version

Not Applicable

File size

701

Date (UTC)

13-Mar-2013

Time (UTC)

16:34

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16548_none_c5294da93dc33845.manifest

File version

Not Applicable

File size

2,592

Date (UTC)

02-Mar-2013

Time (UTC)

11:54

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20652_none_c5a218cc56ee5bf6.manifest

File version

Not Applicable

File size

2,592

Date (UTC)

02-Mar-2013

Time (UTC)

10:53

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,684

Date (UTC)

13-Mar-2013

Time (UTC)

16:34

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,731

Date (UTC)

13-Mar-2013

Time (UTC)

16:34

Platform

Not Applicable


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