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Symptoms

Consider the following scenario:

  • You have some Windows Server 2003 Service Pack 2 (SP2)-based fault-tolerant servers (that is, servers that have redundant hardware failover capabilities). For example, you have Stratus ftServer Draco servers or NEC ftServer Draco servers.

  • You have security update 2862330 installed on the servers.

    For more information about the security update 2862330, click the following article number to view the article in the Microsoft Knowledge Base:

    2862330 MS13-081: Description of the security update for USB drivers: October 8, 2013

  • You try to fail over USB devices on the servers.

In this scenario, the servers crash. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x000000D1


Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 SP2.

For more information about how to obtain a Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2003 file information notes

For all supported x86-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

Usbehci.sys

5.2.3790.5267

30,592

08-Dec-2013

13:42

Not applicable

Usbohci.sys

5.2.3790.5203

17,664

20-Jul-2013

19:18

Not applicable

Usbport.sys

5.2.3790.5203

146,432

20-Jul-2013

19:18

x86

Usbuhci.sys

5.2.3790.5203

20,992

20-Jul-2013

19:18

Not applicable

For all supported x64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

Usbehci.sys

5.2.3790.5267

52,096

09-Dec-2013

05:50

x64

Usbohci.sys

5.2.3790.5203

27,008

09-Dec-2013

05:50

x64

Usbport.sys

5.2.3790.5203

214,016

09-Dec-2013

05:50

x64

Usbuhci.sys

5.2.3790.5203

32,896

09-Dec-2013

05:50

x64

For all supported IA-64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

Usbehci.sys

5.2.3790.5267

100,480

09-Dec-2013

05:50

Not applicable

Usbohci.sys

5.2.3790.5203

50,432

09-Dec-2013

05:50

Not applicable

Usbport.sys

5.2.3790.5203

415,744

09-Dec-2013

05:50

IA-64

Usbuhci.sys

5.2.3790.5203

72,192

09-Dec-2013

05:50

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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