Symptoms

Windows 7 or Windows Server 2008 R2 may crash when you run one of the following automated test jobs:

  • System - Disable Enable with IO

  • System - Common Scenario Stress with IO

Additionally, you may receive a Stop error message that resembles the following:

STOP: 0x000000D5 (Parameter1, Parameter2, Parameter3, Parameter4)
DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL

Notes

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x000000D5" Stop errors are caused by this issue.

  • Automated test jobs are part of the Windows Logo Kit (WLK).

  • This issue occurs only on portable computers that have an AMD Hybrid GPU installed.

  • This issue occurs randomly under certain conditions. For example, this issue may occur when you change the power state of the computer under a heavy load situation on the computer.

Cause

This issue occurs because of an error in the Usbvideo.sys file.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbvideo.sys

6.1.7600.16786

146,560

23-Mar-2011

03:04

x86

Usbvideo.sys

6.1.7600.20931

146,560

23-Mar-2011

03:07

x86

Usbvideo.sys

6.1.7601.17584

146,688

23-Mar-2011

03:03

x86

Usbvideo.sys

6.1.7601.21690

146,688

23-Mar-2011

02:53

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbvideo.sys

6.1.7600.16786

184,960

23-Mar-2011

03:21

x64

Usbvideo.sys

6.1.7600.20931

184,960

23-Mar-2011

03:25

x64

Usbvideo.sys

6.1.7601.17584

185,088

23-Mar-2011

03:38

x64

Usbvideo.sys

6.1.7601.21690

185,088

23-Mar-2011

03:25

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,291

Date (UTC)

23-Mar-2011

Time (UTC)

23:49

Platform

Not applicable

File name

X86_usbvideo.inf_31bf3856ad364e35_6.1.7600.16786_none_2dd34e8a1be66da4.manifest

File version

Not applicable

File size

2,093

Date (UTC)

23-Mar-2011

Time (UTC)

05:08

Platform

Not applicable

File name

X86_usbvideo.inf_31bf3856ad364e35_6.1.7600.20931_none_2e8dfb6534e0002d.manifest

File version

Not applicable

File size

2,093

Date (UTC)

23-Mar-2011

Time (UTC)

05:13

Platform

Not applicable

File name

X86_usbvideo.inf_31bf3856ad364e35_6.1.7601.17584_none_2fb7aafc190ea6e2.manifest

File version

Not applicable

File size

2,093

Date (UTC)

23-Mar-2011

Time (UTC)

05:15

Platform

Not applicable

File name

X86_usbvideo.inf_31bf3856ad364e35_6.1.7601.21690_none_303276b33237fd41.manifest

File version

Not applicable

File size

2,093

Date (UTC)

23-Mar-2011

Time (UTC)

04:58

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_usbvideo.inf_31bf3856ad364e35_6.1.7600.16786_none_89f1ea0dd443deda.manifest

File version

Not applicable

File size

2,097

Date (UTC)

23-Mar-2011

Time (UTC)

06:18

Platform

Not applicable

File name

Amd64_usbvideo.inf_31bf3856ad364e35_6.1.7600.20931_none_8aac96e8ed3d7163.manifest

File version

Not applicable

File size

2,097

Date (UTC)

23-Mar-2011

Time (UTC)

06:13

Platform

Not applicable

File name

Amd64_usbvideo.inf_31bf3856ad364e35_6.1.7601.17584_none_8bd6467fd16c1818.manifest

File version

Not applicable

File size

2,097

Date (UTC)

23-Mar-2011

Time (UTC)

07:32

Platform

Not applicable

File name

Amd64_usbvideo.inf_31bf3856ad364e35_6.1.7601.21690_none_8c511236ea956e77.manifest

File version

Not applicable

File size

2,097

Date (UTC)

23-Mar-2011

Time (UTC)

05:53

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,715

Date (UTC)

23-Mar-2011

Time (UTC)

23:49

Platform

Not applicable

References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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