"0x000000D5" Stop error when you run an application or transfer some data from a shared DVD disc on a server in Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You share an optical drive on a server that is running Windows Server 2008 R2, and then you insert a DVD disc into the drive.

  • You use a network connection to access the disc from a client computer that is running Windows 7 or Windows Server 2008 R2.

  • You run an application or transfer some data from the shared DVD disc.

In this scenario, the client computer crashes and you receive a Stop error message that resembles the following:

STOP 0x000000D5 (parameter1, parameter2, parameter3, parameter4)

DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL



Note This issue usually occurs if the running process of the application or the data transfer process takes more than 30 minutes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rdbss.sys

6.1.7600.20713

241,152

13-May-2010

20:29

x86

Mrxsmb20.sys

6.1.7600.20713

95,744

13-May-2010

20:29

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdbss.sys

6.1.7600.20713

309,248

13-May-2010

20:40

x64

Mrxsmb20.sys

6.1.7600.20713

125,952

13-May-2010

20:40

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdbss.sys

6.1.7600.20713

719,872

13-May-2010

20:01

IA-64

Mrxsmb20.sys

6.1.7600.20713

305,152

13-May-2010

20:01

IA-64

Workaround

To work around this issue, copy the content of the DVD to the hard disk drive of the server first, and then share the copy of the content.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_3e63ddaf51154d65c5ea017611d199bc_31bf3856ad364e35_6.1.7600.20713_none_506cb18769dc0019.manifest

File version

Not applicable

File size

693

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

X86_698a539634aec9e6f54757d09db645d0_31bf3856ad364e35_6.1.7600.20713_none_95f6bbb03341fd91.manifest

File version

Not applicable

File size

701

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

X86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20713_none_5a7e7f4cdba3a5ff.manifest

File version

Not applicable

File size

21,803

Date (UTC)

14-May-2010

Time (UTC)

09:31

Platform

Not applicable

File name

X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7600.20713_none_8b849d1c04001761.manifest

File version

Not applicable

File size

4,035

Date (UTC)

14-May-2010

Time (UTC)

09:31

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_6fe3199671bea499b38d7675b2bd0bde_31bf3856ad364e35_6.1.7600.20713_none_511d72b6c8bf3f8a.manifest

File version

Not applicable

File size

697

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

Amd64_f1f10904ab8b245cdc1b77a76c5ecba8_31bf3856ad364e35_6.1.7600.20713_none_8e9b78ef44126a87.manifest

File version

Not applicable

File size

705

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20713_none_b69d1ad094011735.manifest

File version

Not applicable

File size

21,809

Date (UTC)

14-May-2010

Time (UTC)

04:22

Platform

Not applicable

File name

Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7600.20713_none_e7a3389fbc5d8897.manifest

File version

Not applicable

File size

4,039

Date (UTC)

14-May-2010

Time (UTC)

04:23

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_68b185b749f89093c5ccb56571d003cc_31bf3856ad364e35_6.1.7600.20713_none_36abfc8cc1b1500a.manifest

File version

Not applicable

File size

703

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

Ia64_875e198167ac07690962ce0e1aa768d7_31bf3856ad364e35_6.1.7600.20713_none_dd67c5c6bd340c9c.manifest

File version

Not applicable

File size

695

Date (UTC)

14-May-2010

Time (UTC)

17:18

Platform

Not applicable

File name

Ia64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7600.20713_none_5a802342dba1aefb.manifest

File version

Not applicable

File size

21,806

Date (UTC)

14-May-2010

Time (UTC)

03:50

Platform

Not applicable

File name

Ia64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7600.20713_none_8b86411203fe205d.manifest

File version

Not applicable

File size

4,037

Date (UTC)

14-May-2010

Time (UTC)

03:51

Platform

Not applicable

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