"532 5.3.2" NDR when you send an email message to a hidden mailbox in an Exchange Server 2013 environment

Symptoms

Consider the following scenario:

  • You enable the Address Book Policy Routing agent in a Microsoft Exchange Server 2013 environment.

  • A mailbox is hidden from the global address list (GAL).

  • You send an email message to the mailbox¬†or to a distribution list that contains the mailbox.

In this scenario, you receive a non-delivery report (NDR) message that contains the following:

532 5.3.2 STOREDRV.Deliver; Missing or bad StoreDriver MDB properties


Resolution

To resolve this issue, install the following cumulative update:

2961810 Cumulative Update 6 for Exchange Server 2013

Workaround

To work around this issue, unhide the recipient from the GAL, or disable the Address Book Policy Routing agent.

Cause

This issue occurs because the Address Book Policy Routing agent cannot resolve the recipient object that is hidden from the GAL.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to install and configure the Address Book Policy Routing agent, go to the following Microsoft website:

How to install and configure the Address Book Policy Routing agentFor more information about how to disable transport agent, go to the following Microsoft website:

General information about the Disable-TransportAgent cmdlet

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