"A fatal error occurred" error message when you run the Sysprep command on a VMware virtual machine that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2

Symptoms

Assume that you install Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2 on a VMware virtual machine. However, if you run the Sysprep command just after you start the computer, you receive an error message that resembles the following:

A fatal error occurred while trying to sysprep the machine

When this issue occurs, several error messages may be logged.

The following error message may be logged in the Setuperr.log file:

[0x0f0082] SYSPRP LaunchDll:Failure occurred while executing 'C:\Windows\system32\msdtcprx.dll,SysPrepDtcCleanup', returned error code -2147024864[gle=0x000000b7]
[0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = -2147024864[gle=0x000000b7]
[0x0f00a8] SYSPRP WinMain:Hit failure while processing sysprep cleanup providers; hr = 0x80070020[gle=0x000000b7]

The following error messages may be logged In the DtcInstall.log:

  • DTC Install error = -2147023844, SysPrepDtcCleanup : TakeOffline failed, d:\w7rtm\com\complus\dtc\dtc\adme\deployment.cpp (1777)

  • DTC Install error = -2147467259, SysPrepDtcCleanup : TakeOffline failed, d:\w7rtm\com\complus\dtc\dtc\adme\deployment.cpp (1777)

Additionally, the following event may be logged in the Application event log: 

Cause

This issue occurs because of a race condition. This race condition occurs when the Sysprep command tries to stop the Microsoft Distributed Transaction Coordinator (MSDTC) service and the VMware tool tries to start the MSDTC service.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2(SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista, Windows Server 2008, Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

    6.0.600 2.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.8530.21179

579,584

31-Mar-2012

4:34

x86

Xolehlp.dll

2001.12.8530.21179

47,616

31-Mar-2012

4:35

x86

Msdtcprx.dll

2001.12.8531.21955

581,120

31-Mar-2012

4:26

x86

Xolehlp.dll

2001.12.8531.21955

48,128

31-Mar-2012

4:27

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.8530.21179

746,496

31-Mar-2012

5:24

x64

Xolehlp.dll

2001.12.8530.21179

59,392

31-Mar-2012

5:29

x64

Msdtcprx.dll

2001.12.8531.21955

748,032

31-Mar-2012

5:22

x64

Xolehlp.dll

2001.12.8531.21955

59,392

31-Mar-2012

5:23

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.8530.21179

1,601,024

31-Mar-2012

5:16

IA-64

Xolehlp.dll

2001.12.8530.21179

116,736

31-Mar-2012

5:20

IA-64

Msdtcprx.dll

2001.12.8531.21955

1,602,048

31-Mar-2012

4:16

IA-64

Xolehlp.dll

2001.12.8531.21955

116,736

31-Mar-2012

4:20

IA-64

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.6932.22838

564,736

31-Mar-2012

0:36

x86

Xolehlp.dll

2001.12.6932.22838

38,912

31-Mar-2012

0:38

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.6932.22838

732,672

31-Mar-2012

1:33

x64

Xolehlp.dll

2001.12.6932.22838

48,640

31-Mar-2012

1:36

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msdtcprx.dll

2001.12.6932.22838

1,634,304

31-Mar-2012

1:31

IA-64

Xolehlp.dll

2001.12.6932.22838

100,352

31-Mar-2012

1:33

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_75bf2c4ad9f3efa9149852a5d6eed029_31bf3856ad364e35_6.1.7600.21179_none_d1c5de493ee549b0.manifest

File version

Not Applicable

File size

702

Date (UTC)

31-Mar-2012

Time (UTC)

11:31

Platform

Not Applicable

File name

X86_9b1f0c3d0c23efea55517ccd3a0fa288_31bf3856ad364e35_6.1.7601.21955_none_3e54cda3bd687b25.manifest

File version

Not Applicable

File size

702

Date (UTC)

31-Mar-2012

Time (UTC)

11:31

Platform

Not Applicable

File name

X86_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7600.21179_none_4d61953f33b36979.manifest

File version

Not Applicable

File size

6,771

Date (UTC)

31-Mar-2012

Time (UTC)

5:28

Platform

Not Applicable

File name

X86_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.21955_none_4f59bab930cd020c.manifest

File version

Not Applicable

File size

6,771

Date (UTC)

31-Mar-2012

Time (UTC)

5:17

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_3597d1063f3fff301d889759d8b6f726_31bf3856ad364e35_6.1.7600.21179_none_683f269cbf52b819.manifest

File version

Not Applicable

File size

706

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_6e2c7dae063be760e72dbd0e8b6dda42_31bf3856ad364e35_6.1.7601.21955_none_77161a9b1271a23c.manifest

File version

Not Applicable

File size

706

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_778c620bbcdf184ae4895bb2437dbee0_31bf3856ad364e35_6.1.7601.21955_none_0c546a0350f48419.manifest

File version

Not Applicable

File size

1,054

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_81e81263ed2f8857b44bb2249dcb77f4_31bf3856ad364e35_6.1.7600.21179_none_6e52c110622a0022.manifest

File version

Not Applicable

File size

1,054

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_9c2443e3e142a897c6bc57ec9c637488_31bf3856ad364e35_6.1.7601.21955_none_c954a0ddcb8c5604.manifest

File version

Not Applicable

File size

706

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_ad09a71bd2e1f814b14ceec97df499a9_31bf3856ad364e35_6.1.7600.21179_none_54439cf81f9af34e.manifest

File version

Not Applicable

File size

706

Date (UTC)

31-Mar-2012

Time (UTC)

11:32

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7600.21179_none_a98030c2ec10daaf.manifest

File version

Not Applicable

File size

6,773

Date (UTC)

31-Mar-2012

Time (UTC)

7:24

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.21955_none_ab78563ce92a7342.manifest

File version

Not Applicable

File size

6,773

Date (UTC)

31-Mar-2012

Time (UTC)

6:44

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7600.21179_none_b3d4db1520719caa.manifest

File version

Not Applicable

File size

6,467

Date (UTC)

31-Mar-2012

Time (UTC)

4:58

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.21955_none_b5cd008f1d8b353d.manifest

File version

Not Applicable

File size

6,467

Date (UTC)

31-Mar-2012

Time (UTC)

4:50

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_8177faf272d7afd98a6277bf7e4a7dd4_31bf3856ad364e35_6.1.7600.21179_none_e8702a49bae74e94.manifest

File version

Not Applicable

File size

1,052

Date (UTC)

31-Mar-2012

Time (UTC)

11:31

Platform

Not Applicable

File name

Ia64_8d6b5d1aad3fbd8aee0316fa195f28ea_31bf3856ad364e35_6.1.7601.21955_none_b29d9283f98937a6.manifest

File version

Not Applicable

File size

1,052

Date (UTC)

31-Mar-2012

Time (UTC)

11:31

Platform

Not Applicable

File name

Ia64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7600.21179_none_4d63393533b17275.manifest

File version

Not Applicable

File size

6,772

Date (UTC)

31-Mar-2012

Time (UTC)

6:00

Platform

Not Applicable

File name

Ia64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.21955_none_4f5b5eaf30cb0b08.manifest

File version

Not Applicable

File size

6,772

Date (UTC)

31-Mar-2012

Time (UTC)

5:56

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7600.21179_none_b3d4db1520719caa.manifest

File version

Not Applicable

File size

6,467

Date (UTC)

31-Mar-2012

Time (UTC)

4:58

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.21955_none_b5cd008f1d8b353d.manifest

File version

Not Applicable

File size

6,467

Date (UTC)

31-Mar-2012

Time (UTC)

4:50

Platform

Not Applicable

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

X86_adcb1121e414234a6da1dcffb9d4a0f0_31bf3856ad364e35_6.0.6002.22830_none_1dcdff4658cefef6.manifest

File version

Not Applicable

File size

702

Date (UTC)

31-Mar-2012

Time (UTC)

2:34

Platform

Not Applicable

File name

X86_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.0.6002.22830_none_4f429fa1cfa9f4ee.manifest

File version

Not Applicable

File size

15,959

Date (UTC)

31-Mar-2012

Time (UTC)

0:56

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_76e557d1e8952fa6b60f83ab39f1d6bf_31bf3856ad364e35_6.0.6002.22830_none_2393a74e2720b5c9.manifest

File version

Not Applicable

File size

1,054

Date (UTC)

31-Mar-2012

Time (UTC)

2:34

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.0.6002.22830_none_ab613b2588076624.manifest

File version

Not Applicable

File size

15,993

Date (UTC)

31-Mar-2012

Time (UTC)

1:54

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.0.6002.22830_none_b5b5e577bc68281f.manifest

File version

Not Applicable

File size

15,781

Date (UTC)

31-Mar-2012

Time (UTC)

0:43

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_eeec7bcb5364e23e2c1565e02ec32f54_31bf3856ad364e35_6.0.6002.22830_none_f7bf137edc3b6d8a.manifest

File version

Not Applicable

File size

1,052

Date (UTC)

31-Mar-2012

Time (UTC)

2:34

Platform

Not Applicable

File name

Ia64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.0.6002.22830_none_4f444397cfa7fdea.manifest

File version

Not Applicable

File size

15,976

Date (UTC)

31-Mar-2012

Time (UTC)

1:42

Platform

Not Applicable

File name

Wow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.0.6002.22830_none_b5b5e577bc68281f.manifest

File version

Not Applicable

File size

15,781

Date (UTC)

31-Mar-2012

Time (UTC)

0:43

Platform

Not Applicable

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