"Access denied" error when you use a Windows Store app to configure printer property settings in Windows

This article describes an issue that occurs when you use a Windows Store app in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.

Symptoms

This issue occurs when you use the Windows Store device apps (WSDA) to write values for the queue property bag for printers.

Notes

  • The queue property bags are used to store print configurations and printer properties (such as installable options).

  • WSDA for printers only works with printers that support the v4 printer driver model.



Cause

The issue occurs because a call that sets printer settings does not have admin access to the printer. Therefore, the Windows Store app cannot write values to the queue property bags.

How to obtain this update

Method 1: Windows Update

This update is provided as an Optional update from Windows Update.

To obtain this update from Windows Update, follow these steps:

  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.

  2. In the search box, type Windows Update, and then tap or click Windows Update.

  3. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

  4. If you see a message telling you that optional updates are available, or telling you to review optional updates, click the message to view the optional updates.

  5. In the list, select the check box for update 3034348 under Optional, and then tap or click Install.

See the frequently asked questions for Windows Update in Windows 8.1.

Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry informationTo apply this update, you do not have to make any changes to the registry.

Restart requirementYou may have to restart the computer after you apply this update.

Update replacement informationThis update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Compstui.dll

6.3.9600.16384

279,040

22-Aug-2013

03:04

Not applicable

None

Not applicable

Dafprintprovider.dll

6.3.9600.17669

188,416

29-Jan-2015

00:41

Not applicable

None

Not applicable

Findnetprinters.dll

6.3.9600.16384

51,200

22-Aug-2013

02:40

Not applicable

None

Not applicable

Printui.exe

6.3.9600.16384

61,952

22-Aug-2013

03:09

Not applicable

None

Not applicable

Puiapi.dll

6.3.9600.17238

160,256

24-Jul-2014

07:38

Not applicable

None

Not applicable

Puiobj.dll

6.3.9600.18049

296,448

07-Sep-2015

15:41

Not applicable

None

Not applicable

Localspl.dll

6.3.9600.18049

690,688

07-Sep-2015

15:12

Not applicable

SPL

ARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.3.9600.17335

31,744

05-Sep-2014

00:05

Not applicable

SPL

ARM_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Win32spl.dll

6.3.9600.18049

517,632

07-Sep-2015

15:11

Not applicable

None

Not applicable

Prnntfy.dll

6.3.9600.17238

189,440

24-Jul-2014

08:27

Not applicable

None

Not applicable

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

21-Aug-2013

23:33

Not applicable

None

Not applicable

Printconfig.dll

0.3.9600.18049

2,347,520

08-Sep-2015

19:00

Not applicable

None

Not applicable

Unishare-pipelineconfig.xml

Not applicable

53

13-Aug-2015

13:34

Not applicable

None

Not applicable

Unishare.gpd

Not applicable

3,360

13-Aug-2015

13:34

Not applicable

None

Not applicable

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Pmcsnap.dll

6.3.9600.18049

730,624

07-Sep-2015

15:53

x86

None

Not applicable

Ppcsnap.dll

6.3.9600.18049

238,592

07-Sep-2015

15:51

x86

None

Not applicable

Print management.lnk

Not applicable

1,118

21-Aug-2013

23:39

Not applicable

None

Not applicable

Printmanagement.msc

Not applicable

146,389

18-Jun-2013

12:40

Not applicable

None

Not applicable

Compstui.dll

6.3.9600.17415

289,280

29-Oct-2014

01:52

x86

None

Not applicable

Dafprintprovider.dll

6.3.9600.17415

203,776

29-Oct-2014

00:35

x86

None

Not applicable

Findnetprinters.dll

6.3.9600.17415

55,808

29-Oct-2014

01:28

x86

None

Not applicable

Printui.exe

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

None

Not applicable

Puiapi.dll

6.3.9600.17415

167,424

29-Oct-2014

00:44

x86

None

Not applicable

Puiobj.dll

6.3.9600.18049

367,104

07-Sep-2015

15:54

x86

None

Not applicable

Localspl.dll

6.3.9600.18049

873,984

07-Sep-2015

15:22

x86

SPL

X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.3.9600.17415

34,304

29-Oct-2014

01:02

x86

SPL

X86_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Win32spl.dll

6.3.9600.17669

602,624

29-Jan-2015

00:56

x86

None

Not applicable

Prnntfy.dll

6.3.9600.17415

199,168

29-Oct-2014

01:15

x86

None

Not applicable

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

21-Aug-2013

23:39

Not applicable

None

Not applicable

Printconfig.dll

0.3.9600.18049

2,473,472

08-Sep-2015

18:53

x86

None

Not applicable

Unishare-pipelineconfig.xml

Not applicable

53

13-Aug-2015

13:44

Not applicable

None

Not applicable

Unishare.gpd

Not applicable

3,360

13-Aug-2015

13:44

Not applicable

None

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Pmcsnap.dll

6.3.9600.18049

825,856

07-Sep-2015

16:21

x64

None

Not applicable

Ppcsnap.dll

6.3.9600.18049

260,096

07-Sep-2015

16:17

x64

None

Not applicable

Print management.lnk

Not applicable

1,118

22-Aug-2013

06:44

Not applicable

None

Not applicable

Printmanagement.msc

Not applicable

146,389

18-Jun-2013

15:10

Not applicable

None

Not applicable

Compstui.dll

6.3.9600.17780

309,760

20-Mar-2015

03:49

x64

None

Not applicable

Dafprintprovider.dll

6.3.9600.17415

269,312

29-Oct-2014

00:41

x64

None

Not applicable

Findnetprinters.dll

6.3.9600.17415

66,048

29-Oct-2014

02:04

x64

None

Not applicable

Printui.exe

6.3.9600.17415

62,976

29-Oct-2014

02:43

x64

None

Not applicable

Puiapi.dll

6.3.9600.17415

192,512

29-Oct-2014

00:55

x64

None

Not applicable

Puiobj.dll

6.3.9600.18049

477,184

07-Sep-2015

16:22

x64

None

Not applicable

Localspl.dll

6.3.9600.18049

1,091,584

07-Sep-2015

15:30

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Winprint.dll

6.3.9600.17415

45,568

29-Oct-2014

01:24

x64

SPL

AMD64_MICROSOFT-WINDOWS-P..OOLER-CORE-LOCALSP

Win32spl.dll

6.3.9600.17669

864,256

29-Jan-2015

01:04

x64

None

Not applicable

Prnntfy.dll

6.3.9600.17415

221,184

29-Oct-2014

01:45

x64

None

Not applicable

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

22-Aug-2013

06:44

Not applicable

None

Not applicable

Printconfig.dll

0.3.9600.18049

2,988,544

08-Sep-2015

18:55

x64

None

Not applicable

Unishare-pipelineconfig.xml

Not applicable

53

13-Aug-2015

13:38

Not applicable

None

Not applicable

Unishare.gpd

Not applicable

3,360

13-Aug-2015

13:38

Not applicable

None

Not applicable

Compstui.dll

6.3.9600.17415

289,280

29-Oct-2014

01:52

x86

None

Not applicable

Dafprintprovider.dll

6.3.9600.17415

203,776

29-Oct-2014

00:35

x86

None

Not applicable

Findnetprinters.dll

6.3.9600.17415

55,808

29-Oct-2014

01:28

x86

None

Not applicable

Printui.exe

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

None

Not applicable

Puiapi.dll

6.3.9600.17415

167,424

29-Oct-2014

00:44

x86

None

Not applicable

Puiobj.dll

6.3.9600.18049

367,104

07-Sep-2015

15:54

x86

None

Not applicable

Prnntfy.dll

6.3.9600.17415

199,168

29-Oct-2014

01:15

x86

None

Not applicable

Printconfig.dll

0.3.9600.18049

2,473,472

08-Sep-2015

18:53

x86

None

Not applicable

Unishare-pipelineconfig.xml

Not applicable

53

13-Aug-2015

13:44

Not applicable

None

Not applicable

Unishare.gpd

Not applicable

3,360

13-Aug-2015

13:44

Not applicable

None

Not applicable


Windows RT 8.1

File property

Value

File name

Arm_6de97951acd0e96c2ae2b907166ca26b_31bf3856ad364e35_6.3.9600.18050_none_b59ad507c8bf9ac9.manifest

File version

Not applicable

File size

1,818

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b12b1d9116e818e.manifest

File version

Not applicable

File size

23,372

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d9d034ae304f7d.manifest

File version

Not applicable

File size

5,177

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce31acf28c6c3a94.manifest

File version

Not applicable

File size

10,341

Date (UTC)

08-Sep-2015

Time (UTC)

19:09

Platform

Not applicable

File name

Arm_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109fc4550da85bef.manifest

File version

Not applicable

File size

6,613

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Arm_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78dead7ef623c3e.manifest

File version

Not applicable

File size

4,133

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,810

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,019

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

X86_05dd7a83d150317404eb3d5ec9fd85b4_31bf3856ad364e35_6.3.9600.18050_none_f674f94018bcb0a5.manifest

File version

Not applicable

File size

1,818

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

X86_0cc9c69a769e42d94ec6132d7a924613_31bf3856ad364e35_6.3.9600.18050_none_f10c5a9023204b52.manifest

File version

Not applicable

File size

728

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

X86_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_a02441cd9c36bd64.manifest

File version

Not applicable

File size

24,600

Date (UTC)

08-Sep-2015

Time (UTC)

19:09

Platform

Not applicable

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_6b103f81117162c8.manifest

File version

Not applicable

File size

23,372

Date (UTC)

09-Sep-2015

Time (UTC)

00:49

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_c4d75ddcae3330b7.manifest

File version

Not applicable

File size

5,180

Date (UTC)

09-Sep-2015

Time (UTC)

00:49

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_ce2f3a9a8c6f1bce.manifest

File version

Not applicable

File size

10,344

Date (UTC)

09-Sep-2015

Time (UTC)

00:49

Platform

Not applicable

File name

X86_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_109d51fd0dab3d29.manifest

File version

Not applicable

File size

6,613

Date (UTC)

09-Sep-2015

Time (UTC)

00:49

Platform

Not applicable

File name

X86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest

File version

Not applicable

File size

4,139

Date (UTC)

09-Sep-2015

Time (UTC)

00:49

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_3f8ea082942dc0fd182a5a18caa0e721_31bf3856ad364e35_6.3.9600.18050_none_dd0fbcb35545cd75.manifest

File version

Not applicable

File size

1,453

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_6051452d342cfa4860a2f139ba235b6d_31bf3856ad364e35_6.3.9600.18050_none_22b33dfbc1b6c990.manifest

File version

Not applicable

File size

1,089

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_7f983922b01b44d96e4c717a8d7a3628_31bf3856ad364e35_6.3.9600.18050_none_405444987167c7e4.manifest

File version

Not applicable

File size

733

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_b6a78d78a7eca5d4e2e9134e4ace9308_31bf3856ad364e35_6.3.9600.18050_none_ccbf06481da60645.manifest

File version

Not applicable

File size

732

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_e0da072c2fdcd021d4f9f5d6ab25cf1c_31bf3856ad364e35_6.3.9600.18050_none_3b401c08662515a4.manifest

File version

Not applicable

File size

733

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.18050_none_fc42dd5154942e9a.manifest

File version

Not applicable

File size

24,608

Date (UTC)

08-Sep-2015

Time (UTC)

19:20

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_c72edb04c9ced3fe.manifest

File version

Not applicable

File size

23,376

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.18050_none_20f5f9606690a1ed.manifest

File version

Not applicable

File size

5,181

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_2a4dd61e44cc8d04.manifest

File version

Not applicable

File size

10,348

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_6cbbed80c608ae5f.manifest

File version

Not applicable

File size

6,621

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Amd64_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_43aa1403a7c28eae.manifest

File version

Not applicable

File size

4,149

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,565

Date (UTC)

09-Sep-2015

Time (UTC)

00:45

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.18050_none_d1838556fe2f95f9.manifest

File version

Not applicable

File size

22,630

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.18050_none_34a28070792d4eff.manifest

File version

Not applicable

File size

9,132

Date (UTC)

08-Sep-2015

Time (UTC)

19:07

Platform

Not applicable

File name

Wow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.18050_none_771097d2fa69705a.manifest

File version

Not applicable

File size

3,837

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable

File name

X86_prnms003.inf_31bf3856ad364e35_6.3.9600.18050_none_e78b787fef651d78.manifest

File version

Not applicable

File size

4,139

Date (UTC)

09-Sep-2015

Time (UTC)

00:52

Platform

Not applicable


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