This article describes an issue that occurs when the NcdAutoSetup service crashes in Windows 8.1 or Windows RT 8.1. An update is available to fix this issue. Before you install this update, check out the Prerequisites section.

Symptoms

System crashes with an error message that looks something like this:

Access violation (c0000005)


Additionally, a system event is logged in Event Viewer, indicating that the NcdAutoSetup service crashes.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

Note The update for Windows RT 8.1 can be got only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to get Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1 or Windows 8.1

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Ncdautosetup.dll

6.3.9600.17937

64,512

16-Jul-2015

18:42

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Ncdautosetup.dll

6.3.9600.17937

74,752

16-Jul-2015

18:58

x64

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Ncdautosetup.dll

6.3.9600.17937

57,856

16-Jul-2015

18:29

Not applicable


Additional file information


Additional file information for Windows 8.1


Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_d0dea9fff01410dbba1264123c23ac1c_31bf3856ad364e35_6.3.9600.17937_none_c50ee81366ed2b21.manifest

File version

Not applicable

File size

700

Date (UTC)

17-Jul-2015

Time (UTC)

11:41

Platform

Not applicable

File name

X86_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_20c659c3cc1f7322.manifest

File version

Not applicable

File size

15,089

Date (UTC)

16-Jul-2015

Time (UTC)

21:15

Platform

Not applicable


Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_dd5684e18d3809d4cbf2ded294a439b4_31bf3856ad364e35_6.3.9600.17937_none_c94e46e86ecec68f.manifest

File version

Not applicable

File size

704

Date (UTC)

17-Jul-2015

Time (UTC)

11:41

Platform

Not applicable

File name

Amd64_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_7ce4f547847ce458.manifest

File version

Not applicable

File size

15,093

Date (UTC)

16-Jul-2015

Time (UTC)

23:30

Platform

Not applicable


Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_258e3d919fc596268c9fcc955833441d_31bf3856ad364e35_6.3.9600.17937_none_1e14570cbe854701.manifest

File version

Not applicable

File size

700

Date (UTC)

17-Jul-2015

Time (UTC)

11:40

Platform

Not applicable

File name

Arm_microsoft-windows-ncdautosetup_31bf3856ad364e35_6.3.9600.17937_none_20c8cc1bcc1c91e8.manifest

File version

Not applicable

File size

15,089

Date (UTC)

16-Jul-2015

Time (UTC)

20:18

Platform

Not applicable




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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