"An error occurred in the operation" message when you run the Void Item function to void a deposit transaction of a customer account in Microsoft Dynamics AX for Retail 2009

This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms

When you run the Void Item function to void a deposit transaction of a customer account in Microsoft Dynamics AX for Retail 2009, you receive the following error message:

An error occurred in the operation.

However, the error message does not provide the detailed information. You expect the error message that resembles the following:

This operation is not valid for this type of transaction.


Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2009 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information


The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

11-May-2012

02:41

x86

Retailpos.msp

Not applicable

1,162,752

11-May-2012

09:34

Not applicable

Axsetupsp.exe

5.0.1506.1112

1,632,488

11-May-2012

09:31

x86

Cabextractor.dll

Not applicable

19,312

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-May-2012

02:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-May-2012

02:41

x86

Cabextractor.dll

Not applicable

22,384

11-May-2012

02:41

x64

Microsoft Dynamics AX for Retail POS Plugins for customers

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

01-Apr-2012

01:27

x86

Retailpospluginsforcustomers.msi

Not applicable

2,845,184

11-May-2012

07:38

Not applicable

Axsetupsp.exe

5.0.1506.1112

1,632,488

11-May-2012

09:31

x86

Cabextractor.dll

Not applicable

19,312

01-Apr-2012

01:27

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

534,784

11-May-2012

06:11

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:11

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:09

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

534,784

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:10

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

542,976

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

555,264

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Cabextractor.dll

Not applicable

22,384

01-Apr-2012

01:27

x64

Microsoft Dynamics AX for Retail POS Plugins for partners

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

01-Apr-2012

01:27

x86

Retailpospluginsforpartners.msi

Not applicable

2,925,056

11-May-2012

07:38

Not applicable

Axsetupsp.exe

5.0.1506.1112

1,632,488

11-May-2012

09:31

x86

Cabextractor.dll

Not applicable

19,312

01-Apr-2012

01:27

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

534,784

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:10

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:10

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:09

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

530,688

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:10

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

534,784

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:09

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

01-Apr-2012

01:27

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

526,592

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

542,976

11-May-2012

06:07

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

555,264

11-May-2012

06:07

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Axsetupsp.resources.dll

5.0.1506.1112

522,496

11-May-2012

06:08

x86

Cabextractor.dll

Not applicable

22,384

01-Apr-2012

01:27

x64


Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1112.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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