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Consider the following scenario:

  • You open a document, and then you open the custom advanced print settings flyout of a Windows Store device app for printers.

  • You type double-byte character set (DBCS) characters in the print settings flyout. The DBCS characters will be printed together with the document.

  • You print the document.

In this scenario, the double-byte characters are not printed correctly. Or, the document cannot be printed, and you receive an error message that resembles the following:

Something went wrong and this app can't set print settings. Go back to continue printing.


To resolve this issue, install update rollup 2975719. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the advanced print settings flyout, go to the following Microsoft website:

General information about the advanced print settings flyoutFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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