Symptoms

Consider the following scenario in a Microsoft Skype for Business Server 2019 environment:

  • You are a federated Skype for Business user to User A.

  • The  Busy Options with the Busy On Busy feature is enabled in User A's organization.

  • User A is already engaged in another communication stream.

  • You make a call to User A.

In this scenario, the call fails and you receive the following error message:

Call was not completed or has ended. 

Resolution

To fix this issue, install the July 2019 cumulative update 7.0.2046.123 for Skype for Business Server 2019, Front End Server and Edge Server.

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