"Customer OPENTEXT has issues with mails stored as MSG files" in an Exchange Server 2013 environment

Symptoms

When you copy Microsoft Outlook message format (.msg) files into a mailbox in a Microsoft Exchange Server 2013 environment, you receive the following error message:

Customer OPENTEXT has issues with mails stored as MSG files, to restore into an Exchange 2013 mailbox.

Cause

This issue occurs because of the design function logic with message body preview.

Resolution

To resolve this issue, install the following update:

Cumulative Update 8 for Exchange Server 2013

Workaround

To work around this issue, delete the PR_RTF_IN_SYNC property of the affected email messages. After that, the messages that are saved as .msg files can be copied into a mailbox in Exchange Server 2013.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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