"Do not turn off system power after a Windows system shutdown has occurred" Group Policy setting does not work in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You enable the Do not turn off system power after a Windows system shutdown has occurred Group Policy setting on a computer that is running Windows 7 or Windows Server 2008 R2.

  • Windows shutdown is initiated by an application that calls the ExitWindowsEx() function or the InitiateSystemShutdown() function.


In this scenario, a blank screen is displayed instead of a message after Windows shuts down. Therefore, you do not know when you can turn off the system power. The expected behavior is for the following message to be displayed after the shutdown process is complete:

It is now safe to turn off your computer

Cause

This issue occurs because Windows does not initialize the required resources during the Windows startup process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.1.7600.16947

3,957,616

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7600.16947

3,902,320

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7600.21126

3,971,440

13-Jan-2012

07:11

Not applicable

Ntoskrnl.exe

6.1.7600.21126

3,915,632

13-Jan-2012

07:11

Not applicable

Ntkrnlpa.exe

6.1.7601.17761

3,968,368

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7601.17761

3,913,584

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7601.21897

3,971,440

13-Jan-2012

07:32

Not applicable

Ntoskrnl.exe

6.1.7601.21897

3,916,656

13-Jan-2012

07:32

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16947

5,504,880

13-Jan-2012

08:12

x64

Ntoskrnl.exe

6.1.7600.21126

5,473,136

13-Jan-2012

08:07

x64

Ntoskrnl.exe

6.1.7601.17761

5,559,152

13-Jan-2012

08:28

x64

Ntoskrnl.exe

6.1.7601.21897

5,560,688

13-Jan-2012

08:26

x64

Ntkrnlpa.exe

6.1.7600.16947

3,957,616

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7600.16947

3,902,320

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7600.21126

3,971,440

13-Jan-2012

07:11

Not applicable

Ntoskrnl.exe

6.1.7600.21126

3,915,632

13-Jan-2012

07:11

Not applicable

Ntkrnlpa.exe

6.1.7601.17761

3,968,368

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7601.17761

3,913,584

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7601.21897

3,971,440

13-Jan-2012

07:32

Not applicable

Ntoskrnl.exe

6.1.7601.21897

3,916,656

13-Jan-2012

07:32

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.16947

11,177,328

13-Jan-2012

06:55

IA-64

Ntoskrnl.exe

6.1.7600.21126

11,142,000

13-Jan-2012

06:52

IA-64

Ntoskrnl.exe

6.1.7601.17761

11,120,496

13-Jan-2012

06:43

IA-64

Ntoskrnl.exe

6.1.7601.21897

11,129,200

13-Jan-2012

06:59

IA-64

Ntkrnlpa.exe

6.1.7600.16947

3,957,616

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7600.16947

3,902,320

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7600.21126

3,971,440

13-Jan-2012

07:11

Not applicable

Ntoskrnl.exe

6.1.7600.21126

3,915,632

13-Jan-2012

07:11

Not applicable

Ntkrnlpa.exe

6.1.7601.17761

3,968,368

13-Jan-2012

07:17

Not applicable

Ntoskrnl.exe

6.1.7601.17761

3,913,584

13-Jan-2012

07:17

Not applicable

Ntkrnlpa.exe

6.1.7601.21897

3,971,440

13-Jan-2012

07:32

Not applicable

Ntoskrnl.exe

6.1.7601.21897

3,916,656

13-Jan-2012

07:32

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Group Policy settings for managing power, visit the following Microsoft website:

General information about Group Policy settings for managing powerFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update-bf.mum

File version

Not applicable

File size

2,719

Date (UTC)

13-Jan-2012

Time (UTC)

17:43

Platform

Not applicable

File name

X86_1cabff7f0745517209ef55166a1d37c6_31bf3856ad364e35_6.1.7601.17761_none_57b750f278a90f9b.manifest

File version

Not applicable

File size

697

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_2c6a86054000ba0906b77f9c1786a9d0_31bf3856ad364e35_6.1.7601.21897_none_9b4a4349fa71a14c.manifest

File version

Not applicable

File size

697

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_664bfd9ae5078458b1151827154989e0_31bf3856ad364e35_6.1.7600.16947_none_c5a14e3d78b72c64.manifest

File version

Not applicable

File size

697

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_a9efc585c85962db9668069195506a0d_31bf3856ad364e35_6.1.7600.21126_none_98d617dd7d537b19.manifest

File version

Not applicable

File size

697

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_bffc18aa52230d0daa49b8720674de3e_31bf3856ad364e35_6.1.7600.16841_none_0cb32ea90a3edc33.manifest

File version

Not applicable

File size

717

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_ca61c08ac7bf7b49cac577127bc2b6fc_31bf3856ad364e35_6.1.7600.21126_none_d7e25cbc014f4da0.manifest

File version

Not applicable

File size

717

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16947_none_6c34036c155459ad.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:46

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21126_none_6cd217e72e62db80.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:40

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17761_none_6dfebede12906571.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:48

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21897_none_6e6deda12bc0f118.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

08:00

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16841_none_83fb97bc8f9ecf16.manifest

File version

Not applicable

File size

8,047

Date (UTC)

23-Jun-2011

Time (UTC)

04:55

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21126_none_849fafd9a8a7e61a.manifest

File version

Not applicable

File size

8,047

Date (UTC)

13-Jan-2012

Time (UTC)

07:29

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_115a7535b9ffb971fecee471a12a3255_31bf3856ad364e35_6.1.7600.21126_none_b69a2e5ba6cc4747.manifest

File version

Not applicable

File size

701

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_1cabff7f0745517209ef55166a1d37c6_31bf3856ad364e35_6.1.7601.17761_none_b3d5ec76310680d1.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_2c6a86054000ba0906b77f9c1786a9d0_31bf3856ad364e35_6.1.7601.21897_none_f768decdb2cf1282.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_38b8f76487a5d3244af9612c5aa2098c_31bf3856ad364e35_6.1.7600.21126_none_3f065dc2d493c0ce.manifest

File version

Not applicable

File size

721

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_5c990bd1f84ad7df7fa5b37f23db18ba_31bf3856ad364e35_6.1.7600.16947_none_a693b8bd46ea0201.manifest

File version

Not applicable

File size

701

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_5d45097eb426019b8290506e5b7faa24_31bf3856ad364e35_6.1.7600.16841_none_29fb2b5f4788482f.manifest

File version

Not applicable

File size

721

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_664bfd9ae5078458b1151827154989e0_31bf3856ad364e35_6.1.7600.16947_none_21bfe9c131149d9a.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_682fc1428775e534a974174796ec22f7_31bf3856ad364e35_6.1.7600.16947_none_f05f34edbe221752.manifest

File version

Not applicable

File size

1,042

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_77ccf6c1a595d4ea0fe36ae404cbbd4a_31bf3856ad364e35_6.1.7601.21897_none_6ae3cc44750fc395.manifest

File version

Not applicable

File size

701

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_8c151d23770140a51beb7435c6654df9_31bf3856ad364e35_6.1.7601.17761_none_b19c624a4324dbb8.manifest

File version

Not applicable

File size

701

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_a461d26555af9aa385a5056708883e07_31bf3856ad364e35_6.1.7601.17761_none_a123af7809f7102c.manifest

File version

Not applicable

File size

1,042

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_a9efc585c85962db9668069195506a0d_31bf3856ad364e35_6.1.7600.21126_none_f4f4b36135b0ec4f.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_b3c09297c7939e3e78c6af58fab0c85d_31bf3856ad364e35_6.1.7600.21126_none_f33abff88993f1b9.manifest

File version

Not applicable

File size

1,042

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_cb765dc9b3e3f4cfdf540d0f70473b59_31bf3856ad364e35_6.1.7601.21897_none_ffc05da48c0d6a8a.manifest

File version

Not applicable

File size

1,042

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16947_none_c8529eefcdb1cae3.manifest

File version

Not applicable

File size

15,291

Date (UTC)

13-Jan-2012

Time (UTC)

08:51

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21126_none_c8f0b36ae6c04cb6.manifest

File version

Not applicable

File size

15,291

Date (UTC)

13-Jan-2012

Time (UTC)

08:42

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17761_none_ca1d5a61caedd6a7.manifest

File version

Not applicable

File size

15,291

Date (UTC)

13-Jan-2012

Time (UTC)

09:09

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21897_none_ca8c8924e41e624e.manifest

File version

Not applicable

File size

15,291

Date (UTC)

13-Jan-2012

Time (UTC)

09:11

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16841_none_e01a334047fc404c.manifest

File version

Not applicable

File size

8,049

Date (UTC)

23-Jun-2011

Time (UTC)

05:55

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21126_none_e0be4b5d61055750.manifest

File version

Not applicable

File size

8,049

Date (UTC)

13-Jan-2012

Time (UTC)

08:32

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

3,153

Date (UTC)

13-Jan-2012

Time (UTC)

17:43

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16947_none_6c34036c155459ad.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:46

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21126_none_6cd217e72e62db80.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:40

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17761_none_6dfebede12906571.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:48

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21897_none_6e6deda12bc0f118.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

08:00

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0b66d8c5380e8279e96e3d4945f2d8dd_31bf3856ad364e35_6.1.7600.16841_none_08bc4fb7d0649cb3.manifest

File version

Not applicable

File size

719

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_2e36e817eba7e3ed457f59d4567cf0ca_31bf3856ad364e35_6.1.7600.21126_none_c26cf9dd8521843b.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_86837c06f02590bb1c462e9aa5a38aaa_31bf3856ad364e35_6.1.7600.16947_none_b79d0cbddde40a41.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_ba4f16ec36c39935b327d2866731a5dc_31bf3856ad364e35_6.1.7601.21897_none_df712215005bf1f2.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_c8e9f6901f57c44429aed68fd811bb11_31bf3856ad364e35_6.1.7601.17761_none_571c57c3b32eb561.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_c945673dd89e9544b366c83b631a5388_31bf3856ad364e35_6.1.7600.21126_none_f5eb573f3402a61a.manifest

File version

Not applicable

File size

719

Date (UTC)

13-Jan-2012

Time (UTC)

17:42

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16947_none_6c35a762155262a9.manifest

File version

Not applicable

File size

15,289

Date (UTC)

13-Jan-2012

Time (UTC)

08:39

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21126_none_6cd3bbdd2e60e47c.manifest

File version

Not applicable

File size

15,289

Date (UTC)

13-Jan-2012

Time (UTC)

08:31

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17761_none_6e0062d4128e6e6d.manifest

File version

Not applicable

File size

15,289

Date (UTC)

13-Jan-2012

Time (UTC)

08:31

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21897_none_6e6f91972bbefa14.manifest

File version

Not applicable

File size

15,289

Date (UTC)

13-Jan-2012

Time (UTC)

08:43

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16841_none_83fd3bb28f9cd812.manifest

File version

Not applicable

File size

8,048

Date (UTC)

23-Jun-2011

Time (UTC)

05:48

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21126_none_84a153cfa8a5ef16.manifest

File version

Not applicable

File size

8,048

Date (UTC)

13-Jan-2012

Time (UTC)

08:23

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

1,909

Date (UTC)

13-Jan-2012

Time (UTC)

17:43

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16947_none_6c34036c155459ad.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:46

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21126_none_6cd217e72e62db80.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:40

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17761_none_6dfebede12906571.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

07:48

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21897_none_6e6deda12bc0f118.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Jan-2012

Time (UTC)

08:00

Platform

Not applicable

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