"GRANT VIEW SERVER STATE" error message when you try to convert a Microsoft Dynamics NAV database from Microsoft Dynamics NAV 5.0 to Microsoft Dynamics NAV 2009 Service Pack 1

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

When you try to convert a Microsoft Dynamics NAV database from Microsoft Dynamics NAV 5.0 to Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), you receive an error message that resembles the following:

15151,"42000",[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot find the login 'Logon Name', because it does not exist or you do not have permission.
SQL:
GRANT VIEW SERVER STATE TO [Logon Name]

This problem occurs if the following conditions are true:

  • The database runs on an instance of Microsoft SQL Server that has a case-sensitive collation configured.

  • One or more database logons exist.

After this problem occurs, you can open the database in Microsoft Dynamics NAV 2009. However, the conversion is not completed. Certain Microsoft Server SQL permissions are missing.

This problem occurs because the user identifiers (IDs) are uppercase in the Microsoft Dynamics NAV tables. However, in the Microsoft SQL Server, the user IDs are case-sensitive.

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newst art.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global +Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportIn formation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.31974.0

427,848

28-Nov-2010

15:36

x86

Fin.exe

6.0.31974.0

12,639,048

28-Nov-2010

15:36

x86

Finhlink.exe

6.0.31974.0

452,432

28-Nov-2010

15:36

x86

Finsql.exe

6.0.31974.0

12,761,424

28-Nov-2010

15:36

x86

Nc_netb.dll

6.0.31974.0

96,592

28-Nov-2010

15:36

x86

Nc_tcp.dll

6.0.31974.0

98,640

28-Nov-2010

15:36

x86

Nc_tcps.dll

6.0.31974.0

141,136

28-Nov-2010

15:36

x86

Ndbcs.dll

6.0.31974.0

1,350,480

28-Nov-2010

15:36

x86

Slave.exe

6.0.31974.0

152,400

28-Nov-2010

15:36

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.389

71,656

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.389

698,328

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.389

104,424

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.389

34,800

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.389

92,136

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.389

63,480

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.389

83,944

28-Nov-2010

06:30

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.389

2,217,984

28-Nov-2010

06:31

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.389

694,256

28-Nov-2010

06:31

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.31974.0

202,640

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.exe

6.0.31974.0

149,376

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.31974.0

104,352

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.31974.0

513,920

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.31974.0

341,904

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,680

28-Nov-2010

12:11

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.31974.0

2,000,768

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.types.dll

6.0.31974.0

571,256

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.watson.dll

6.0.31974.0

42,880

28-Nov-2010

15:25

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

28-Nov-2010

15:36

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

28-Nov-2010

15:36

x86

Microsoft.dynamics.nav.language.dll

6.0.31974.0

2,000,768

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.ncl.dll

6.0.31974.0

608,120

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.server.exe

6.0.31974.0

141,184

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.service.dll

6.0.31974.0

145,280

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.31974.0

75,664

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.31974.0

145,304

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.types.dll

6.0.31974.0

571,256

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.watson.dll

6.0.31974.0

42,880

28-Nov-2010

15:25

x86

Nclcsrt.etx

Not applicable

89,525

28-Nov-2010

08:33

Not applicable

Nclcsrt.stx

Not applicable

91,724

28-Nov-2010

08:33

Not applicable

Nclcsrts.dll

6.0.31974.0

1,489,232

28-Nov-2010

15:36

x86

Ndbcs.dll

6.0.31974.0

1,350,480

28-Nov-2010

15:36

x86

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.31974.0

427,848

28-Nov-2010

15:36

x86

Nas.exe

6.0.31974.0

2,270,024

28-Nov-2010

15:36

x86

Nassql.exe

6.0.31974.0

2,368,848

28-Nov-2010

15:36

x86

Ndbcs.dll

6.0.31974.0

1,350,480

28-Nov-2010

15:36

x86

Slave.exe

6.0.31974.0

152,400

28-Nov-2010

15:36

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Application Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

If you have Microsoft Dynamics NAV SDK installed, replace the following files.

File name

File version

File size

Date

Time

Platform

Cf.h

Not applicable

57,736

28-Nov-2010

12:11

Not applicable

Cfront.dll

6.0.31974.0

1,578,320

28-Nov-2010

15:36

x86

Cfront.ocx

6.0.31974.0

111,952

28-Nov-2010

15:36

x86

Cfrontsql.dll

6.0.31974.0

1,788,248

28-Nov-2010

15:36

x86

Libload.c

Not applicable

31,718

28-Nov-2010

06:52

Not applicable

Microsoft.dynamics.nav.cfront.cfrontdotnet.dll

6.0.31974.0

182,168

28-Nov-2010

15:25

x86

Microsoft.dynamics.nav.cfront.cfrontdotnet.xml

Not applicable

442,447

28-Nov-2010

07:15

Not applicable

Sample.c

Not applicable

28,718

28-Nov-2010

06:52

Not applicable

Sample.exe

6.0.31974.0

152,400

28-Nov-2010

15:36

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.

Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.

File name

File version

File size

Date

Time

Platform

Cfront.dll

6.0.31974.0

1,578,320

28-Nov-2010

15:36

x86

Dbm.dll

6.0.31974.0

427,848

28-Nov-2010

15:36

x86

Nc_netb.dll

6.0.31974.0

96,592

28-Nov-2010

15:36

x86

Nc_tcp.dll

6.0.31974.0

98,640

28-Nov-2010

15:36

x86

Nc_tcps.dll

6.0.31974.0

141,136

28-Nov-2010

15:36

x86

Nodbc.dll

6.0.31974.0

2,141,008

28-Nov-2010

15:36

x86

Nodbc.xml

Not applicable

1,209

25-Aug-2009

16:43

Not applicable

Nodbccfg.cfg

6.0.31974.0

724,480

28-Nov-2010

08:07

Not applicable

Nodbccfg.xml

Not applicable

2,472

25-Aug-2009

16:43

Not applicable

Slave.exe

6.0.31974.0

152,400

28-Nov-2010

15:36

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\ODBC

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.

  4. Click Yes to overwrite the files in the directory.

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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