Symptoms

Consider the following scenario:

  • You run an Internet Information Services (IIS) 8.5-based web application in Windows 8.1, Windows Server 2012 R2,¬†or Windows Server 2012.

  • There are many files in one or more of the application folders, and the files are changed frequently.

In this scenario, the IIS worker process crashes. Additionally, users who browse to the website receive an "HTTP Error 500.19" error message together with a "0x80070006" error code.

Resolution

To resolve this issue, we have released an update rollup and hotfixes for Windows 8.1 and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisites.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1, Windows Server 2012 R2, or Windows Server 2012 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this hotfix, you must first install update 2919355 on Windows 8.1 or Windows Server 2012 R2.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou may have to restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Note The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012

File name

File version

File size

Date

Time

Platform

Administration.config

Not applicable

18,690

25-Jul-2012

20:38

Not applicable

Admwprox.dll

8.0.9200.16384

56,832

26-Jul-2012

03:05

x64

Ahadmin.dll

8.0.9200.16384

60,416

26-Jul-2012

03:05

x64

Appcmd.exe

8.0.9200.16384

110,080

26-Jul-2012

03:08

x64

Appcmd.xml

Not applicable

3,654

02-Jun-2012

14:30

Not applicable

Applicationhost.config

Not applicable

9,611

02-Jun-2012

14:30

Not applicable

Appobj.dll

8.0.9200.16384

368,640

26-Jul-2012

03:05

x64

Aspnetca.exe

8.0.9200.16384

128,512

26-Jul-2012

03:08

x64

Aspnet_schema.xml

Not applicable

43,105

02-Jun-2012

14:30

Not applicable

Certobj.dll

8.0.9200.16384

73,216

26-Jul-2012

03:05

x64

Ftp_rscaext.xml

Not applicable

2,685

02-Jun-2012

14:30

Not applicable

Ftp_schema.xml

Not applicable

31,311

04-Jun-2015

22:47

Not applicable

Fx_schema.xml

Not applicable

27,362

02-Jun-2012

14:30

Not applicable

Iismig.dll

8.0.9200.16384

316,928

26-Jul-2012

03:07

x64

Iisreg.dll

8.0.9200.16384

109,056

26-Jul-2012

03:05

x64

Iisres.dll

8.0.9200.16384

220,160

26-Jul-2012

02:34

x64

Iisreset.exe

8.0.9200.16384

17,408

26-Jul-2012

03:08

x64

Iisrstap.dll

8.0.9200.16384

11,776

26-Jul-2012

03:05

x64

Iisrstas.exe

8.0.9200.16384

35,328

26-Jul-2012

03:08

x64

Iisrtl.dll

8.0.9200.16384

190,464

26-Jul-2012

03:05

x64

Iissetup.exe

8.0.9200.16384

174,592

26-Jul-2012

03:08

x64

Iissyspr.dll

8.0.9200.16384

63,488

26-Jul-2012

03:05

x64

Iisutil.dll

8.0.9200.21738

300,032

04-Jan-2016

07:18

x64

Iis_schema.xml

Not applicable

87,690

02-Jun-2012

14:30

Not applicable

Nativerd.dll

8.0.9200.21738

523,776

04-Jan-2016

07:19

x64

Redirection.config

Not applicable

490

02-Jun-2012

14:30

Not applicable

Rsca.dll

8.0.9200.16384

31,232

26-Jul-2012

03:07

x64

Rscaext.dll

8.0.9200.16384

55,296

26-Jul-2012

03:07

x64

Rscaext.xml

Not applicable

8,476

02-Jun-2012

14:30

Not applicable

Uihelper.dll

8.0.9200.16384

186,368

26-Jul-2012

03:07

x64

W3ctrlps.dll

8.0.9200.16384

14,336

26-Jul-2012

03:07

x64

Wamregps.dll

8.0.9200.16384

15,872

26-Jul-2012

03:07

x64

Webdav_schema.xml

Not applicable

4,757

02-Jun-2012

14:30

Not applicable

Admwprox.dll

8.0.9200.16384

52,736

26-Jul-2012

03:17

x86

Ahadmin.dll

8.0.9200.16384

23,552

26-Jul-2012

03:17

x86

Appcmd.exe

8.0.9200.16384

96,256

26-Jul-2012

03:20

x86

Appcmd.xml

Not applicable

3,654

02-Jun-2012

14:30

Not applicable

Appobj.dll

8.0.9200.16384

311,808

26-Jul-2012

03:17

x86

Aspnetca.exe

8.0.9200.16384

116,224

26-Jul-2012

03:20

x86

Certobj.dll

8.0.9200.16384

59,904

26-Jul-2012

03:18

x86

Iismig.dll

8.0.9200.16384

272,896

26-Jul-2012

03:19

x86

Iisreg.dll

8.0.9200.16384

84,992

26-Jul-2012

03:18

x86

Iisres.dll

8.0.9200.16384

220,160

26-Jul-2012

02:43

x86

Iisreset.exe

8.0.9200.16384

15,872

26-Jul-2012

03:20

x86

Iisrstap.dll

8.0.9200.16384

9,728

26-Jul-2012

03:18

x86

Iisrtl.dll

8.0.9200.16384

156,160

26-Jul-2012

03:18

x86

Iissetup.exe

8.0.9200.16384

147,456

26-Jul-2012

03:20

x86

Iissyspr.dll

8.0.9200.16384

53,248

26-Jul-2012

03:18

x86

Iisutil.dll

8.0.9200.21738

220,672

04-Jan-2016

07:42

x86

Nativerd.dll

8.0.9200.21738

359,936

04-Jan-2016

07:42

x86

Rsca.dll

8.0.9200.16384

26,112

26-Jul-2012

03:19

x86

Rscaext.dll

8.0.9200.16384

52,736

26-Jul-2012

03:19

x86

Uihelper.dll

8.0.9200.16384

140,800

26-Jul-2012

03:20

x86

W3ctrlps.dll

8.0.9200.16384

10,240

26-Jul-2012

03:20

x86

Wamregps.dll

8.0.9200.16384

10,752

26-Jul-2012

03:20

x86


Note The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Administration.config

Not applicable

18,690

21-Aug-2013

23:57

Not applicable

Admwprox.dll

8.5.9600.17396

51,200

08-Oct-2014

06:34

x86

Ahadmin.dll

8.5.9600.17396

25,600

08-Oct-2014

05:50

x86

Appcmd.exe

8.5.9600.17396

108,032

08-Oct-2014

06:30

x86

Appcmd.xml

Not applicable

3,810

01-Jul-2013

16:49

Not applicable

Applicationhost.config

Not applicable

9,611

18-Jun-2013

12:18

Not applicable

Appobj.dll

8.5.9600.17396

350,720

08-Oct-2014

06:11

x86

Aspnetca.exe

8.5.9600.17396

124,416

08-Oct-2014

06:15

x86

Aspnet_schema.xml

Not applicable

43,105

18-Jun-2013

12:19

Not applicable

Certobj.dll

8.5.9600.17396

60,928

08-Oct-2014

06:13

x86

Ftp_rscaext.xml

Not applicable

2,685

18-Jun-2013

12:19

Not applicable

Ftp_schema.xml

Not applicable

31,311

01-Apr-2014

03:40

Not applicable

Fx_schema.xml

Not applicable

27,362

18-Jun-2013

12:19

Not applicable

Iismig.dll

8.5.9600.17396

281,600

08-Oct-2014

06:09

x86

Iisreg.dll

8.5.9600.17396

84,992

08-Oct-2014

06:43

x86

Iisres.dll

8.5.9600.16384

229,376

22-Aug-2013

04:15

x86

Iisreset.exe

8.5.9600.17396

15,872

08-Oct-2014

06:39

x86

Iisrstap.dll

8.5.9600.17396

9,728

08-Oct-2014

06:37

x86

Iisrstas.exe

8.5.9600.17396

32,256

08-Oct-2014

06:31

x86

Iisrtl.dll

8.5.9600.17396

168,960

08-Oct-2014

06:33

x86

Iissetup.exe

8.5.9600.17396

156,160

08-Oct-2014

06:05

x86

Iissyspr.dll

8.5.9600.17396

52,224

08-Oct-2014

06:28

x86

Iisutil.dll

8.5.9600.17396

240,128

08-Oct-2014

05:45

x86

Iis_schema.xml

Not applicable

90,728

18-Jun-2013

12:19

Not applicable

Nativerd.dll

8.5.9600.17396

389,632

08-Oct-2014

05:44

x86

Redirection.config

Not applicable

490

18-Jun-2013

12:19

Not applicable

Rsca.dll

8.5.9600.17396

29,184

08-Oct-2014

06:33

x86

Rscaext.dll

8.5.9600.17396

52,224

08-Oct-2014

06:32

x86

Rscaext.xml

Not applicable

8,476

18-Jun-2013

12:19

Not applicable

Uihelper.dll

8.5.9600.17396

150,528

08-Oct-2014

06:25

x86

W3ctrlps.dll

8.5.9600.17396

11,264

08-Oct-2014

06:44

x86

Wamregps.dll

8.5.9600.17396

11,264

08-Oct-2014

06:34

x86

Webdav_schema.xml

Not applicable

4,757

18-Jun-2013

12:20

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Administration.config

Not applicable

18,690

22-Aug-2013

07:01

Not applicable

Admwprox.dll

8.5.9600.17396

55,808

08-Oct-2014

07:18

x64

Ahadmin.dll

8.5.9600.17396

63,488

08-Oct-2014

06:15

x64

Appcmd.exe

8.5.9600.17396

121,344

08-Oct-2014

07:13

x64

Appcmd.xml

Not applicable

3,810

01-Jul-2013

16:49

Not applicable

Applicationhost.config

Not applicable

9,611

18-Jun-2013

14:43

Not applicable

Appobj.dll

8.5.9600.17396

408,064

08-Oct-2014

06:47

x64

Aspnetca.exe

8.5.9600.17396

137,728

08-Oct-2014

06:53

x64

Aspnet_schema.xml

Not applicable

43,105

18-Jun-2013

14:43

Not applicable

Certobj.dll

8.5.9600.17396

72,192

08-Oct-2014

06:50

x64

Ftp_rscaext.xml

Not applicable

2,685

18-Jun-2013

14:44

Not applicable

Ftp_schema.xml

Not applicable

31,311

01-Apr-2014

03:40

Not applicable

Fx_schema.xml

Not applicable

27,362

18-Jun-2013

14:43

Not applicable

Iismig.dll

8.5.9600.17396

327,680

08-Oct-2014

06:44

x64

Iisreg.dll

8.5.9600.17396

109,056

08-Oct-2014

07:29

x64

Iisres.dll

8.5.9600.16384

229,376

22-Aug-2013

11:44

x64

Iisreset.exe

8.5.9600.17396

17,920

08-Oct-2014

07:23

x64

Iisrstap.dll

8.5.9600.17396

12,800

08-Oct-2014

07:21

x64

Iisrstas.exe

8.5.9600.17396

36,352

08-Oct-2014

07:13

x64

Iisrtl.dll

8.5.9600.17396

202,240

08-Oct-2014

07:16

x64

Iissetup.exe

8.5.9600.17396

183,808

08-Oct-2014

06:39

x64

Iissyspr.dll

8.5.9600.17396

62,976

08-Oct-2014

07:10

x64

Iisutil.dll

8.5.9600.17396

297,984

08-Oct-2014

06:08

x64

Iis_schema.xml

Not applicable

90,728

18-Jun-2013

14:43

Not applicable

Nativerd.dll

8.5.9600.17396

517,632

08-Oct-2014

06:07

x64

Redirection.config

Not applicable

490

18-Jun-2013

14:43

Not applicable

Rsca.dll

8.5.9600.17396

33,792

08-Oct-2014

07:16

x64

Rscaext.dll

8.5.9600.17396

56,320

08-Oct-2014

07:15

x64

Rscaext.xml

Not applicable

8,476

18-Jun-2013

14:43

Not applicable

Uihelper.dll

8.5.9600.17396

194,048

08-Oct-2014

07:07

x64

W3ctrlps.dll

8.5.9600.17396

15,360

08-Oct-2014

07:30

x64

Wamregps.dll

8.5.9600.17396

15,872

08-Oct-2014

07:18

x64

Webdav_schema.xml

Not applicable

4,757

18-Jun-2013

14:45

Not applicable

Admwprox.dll

8.5.9600.17396

51,200

08-Oct-2014

06:34

x86

Ahadmin.dll

8.5.9600.17396

25,600

08-Oct-2014

05:50

x86

Appcmd.exe

8.5.9600.17396

108,032

08-Oct-2014

06:30

x86

Appcmd.xml

Not applicable

3,810

01-Jul-2013

16:49

Not applicable

Appobj.dll

8.5.9600.17396

350,720

08-Oct-2014

06:11

x86

Aspnetca.exe

8.5.9600.17396

124,416

08-Oct-2014

06:15

x86

Certobj.dll

8.5.9600.17396

60,928

08-Oct-2014

06:13

x86

Iismig.dll

8.5.9600.17396

281,600

08-Oct-2014

06:09

x86

Iisreg.dll

8.5.9600.17396

84,992

08-Oct-2014

06:43

x86

Iisres.dll

8.5.9600.16384

229,376

22-Aug-2013

04:15

x86

Iisreset.exe

8.5.9600.17396

15,872

08-Oct-2014

06:39

x86

Iisrstap.dll

8.5.9600.17396

9,728

08-Oct-2014

06:37

x86

Iisrtl.dll

8.5.9600.17396

168,960

08-Oct-2014

06:33

x86

Iissetup.exe

8.5.9600.17396

156,160

08-Oct-2014

06:05

x86

Iissyspr.dll

8.5.9600.17396

52,224

08-Oct-2014

06:28

x86

Iisutil.dll

8.5.9600.17396

240,128

08-Oct-2014

05:45

x86

Nativerd.dll

8.5.9600.17396

389,632

08-Oct-2014

05:44

x86

Rsca.dll

8.5.9600.17396

29,184

08-Oct-2014

06:33

x86

Rscaext.dll

8.5.9600.17396

52,224

08-Oct-2014

06:32

x86

Uihelper.dll

8.5.9600.17396

150,528

08-Oct-2014

06:25

x86

W3ctrlps.dll

8.5.9600.17396

11,264

08-Oct-2014

06:44

x86

Wamregps.dll

8.5.9600.17396

11,264

08-Oct-2014

06:34

x86


x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,000

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

X86_49a189f243614cacef42c9953f19e287_31bf3856ad364e35_6.3.9600.17396_none_41d26e90843c94dc.manifest

File version

Not applicable

File size

707

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

X86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_a580512bd07254ca.manifest

File version

Not applicable

File size

76,561

Date (UTC)

09-Oct-2014

Time (UTC)

07:31

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_019ddd5fe2edda7e2bac6cfe639479a5_31bf3856ad364e35_6.3.9600.17396_none_f60f26f9fbbcda63.manifest

File version

Not applicable

File size

711

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

Amd64_b63dabc7828abb4c54a946a0f60aa5e2_31bf3856ad364e35_6.3.9600.17396_none_017abe5ca65a4fa5.manifest

File version

Not applicable

File size

711

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_019eecaf88cfc600.manifest

File version

Not applicable

File size

76,567

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,445

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17396_none_0bf39701bd3087fb.manifest

File version

Not applicable

File size

67,088

Date (UTC)

09-Oct-2014

Time (UTC)

07:27

Platform

Not applicable

x64 Windows Server 2012

File property

Value

File name

Amd64_02383bf8019406a45a881d98202fa6a8_31bf3856ad364e35_6.2.9200.21738_none_1c4b0bbfb710e5e8.manifest

File version

Not applicable

File size

711

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable

File name

Amd64_030802709cbb76adb9a70f98548fcf66_31bf3856ad364e35_6.2.9200.21738_none_f58ecdbec05d3bdf.manifest

File version

Not applicable

File size

1,064

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable

File name

Amd64_181a93124ce68f35d694b44399f0cd63_31bf3856ad364e35_6.2.9200.21738_none_b3f7b9577f6cd46d.manifest

File version

Not applicable

File size

711

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable

File name

Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.21738_none_6a76b6a2578817ca.manifest

File version

Not applicable

File size

72,501

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

12,872

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.21738_none_74cb60f48be8d9c5.manifest

File version

Not applicable

File size

63,094

Date (UTC)

05-Jan-2016

Time (UTC)

21:51

Platform

Not applicable


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