Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

Assume that you use Internet Explorer 11 on a computer that is running Windows 8.1 or Windows Server 2012 R2, or you use Internet Explorer 10 on a computer that is running Windows 8 or Windows Server 2012. When you try to open a file in a folder from a folder location for an FTP site, a blank page or download dialog appears. Or, you receive the following error message:

No such interface supported.


Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:

http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 2969262.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2969262 MS14-035: Cumulative Security Update for Internet Explorer: June 10, 2014
The update for Windows 7 and Windows Server 2008 R2 is included in security update 2950467.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2950467 MS14-018: Cumulative Security Update for Internet Explorer: April 8, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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