Symptoms

Consider the following scenario:

  • You try to log on to a computer that is running Windows Server 2008 and that has the Terminal Services role installed. Or you try to log on to a computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.

  • During the logon process, you disconnect from the server while the "Please wait for Local Session Manager"message is displayed on the logon screen.

In this scenario, the message remains on the screen for several minutes after you disconnect from the server. Additionally, the computer stops responding intermittently when other users try to log on to the computer.

Note The message remains on the screen longer if many users try to disconnect from the server at the same time during the logon process.

Cause

The issue occurs because the remote procedure call service incorrectly handles startup failures of the Tstheme.exe process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Additionally, you must have the Remote Desktop Services role installed in Windows Server 2008 R2. Or you must have the Terminal Services role installed in Windows Server 2008.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Rpcss.dll

6.0.6002.22988

553,472

28-Nov-2012

02:51

x86

Win32k.sys

6.0.6002.22988

2,055,680

28-Nov-2012

01:21

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Rpcss.dll

6.0.6002.22988

721,920

28-Nov-2012

03:43

x64

Win32k.sys

6.0.6002.22988

2,772,992

28-Nov-2012

01:58

x64

Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Rpcss.dll

6.1.7600.21128

510,464

16-Jan-2012

06:30

x64

AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7600.21128_NONE_C68D2E5A707B6B38

Rpcss.dll

6.1.7601.21899

512,512

16-Jan-2012

06:28

x64

AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7601.21899_NONE_C82904146DD980D0

Win32k.sys

6.1.7600.21128

3,148,288

16-Jan-2012

04:08

x64

Not applicable

Win32k.sys

6.1.7601.21899

3,148,288

16-Jan-2012

04:00

x64

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

3,078

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

X86_11c416affbf03c92703404c2513f661e_31bf3856ad364e35_6.0.6002.22988_none_d4439f11ef3be0a0.manifest

File version

Not Applicable

File size

706

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

X86_e42c12f8359df3d746a082729e10111a_31bf3856ad364e35_6.0.6002.22988_none_84ce314590af7275.manifest

File version

Not Applicable

File size

694

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

X86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_6bec8281545d7e17.manifest

File version

Not Applicable

File size

14,714

Date (UTC)

28-Nov-2012

Time (UTC)

03:08

Platform

Not Applicable

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_bb15203fb104499b.manifest

File version

Not Applicable

File size

6,543

Date (UTC)

28-Nov-2012

Time (UTC)

03:04

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_d5daa1e52a557d4f12480476bd54926d_31bf3856ad364e35_6.0.6002.22988_none_034a7c8816148242.manifest

File version

Not Applicable

File size

710

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

Amd64_e0fcfed7753fe23b90d3073c13614226_31bf3856ad364e35_6.0.6002.22988_none_1a606d5a9e05ee97.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_c80b1e050cbaef4d.manifest

File version

Not Applicable

File size

15,010

Date (UTC)

28-Nov-2012

Time (UTC)

04:01

Platform

Not Applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_1733bbc36961bad1.manifest

File version

Not Applicable

File size

6,559

Date (UTC)

28-Nov-2012

Time (UTC)

03:57

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,102

Date (UTC)

28-Nov-2012

Time (UTC)

04:46

Platform

Not Applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_218866159dc27ccc.manifest

File version

Not Applicable

File size

5,013

Date (UTC)

28-Nov-2012

Time (UTC)

02:55

Platform

Not Applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_0b5b418c22e97efb0dab72d0c541d036_31bf3856ad364e35_6.1.7600.21128_none_b6a9d8ac704493b0.manifest

File version

Not applicable

File size

698

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_1b0a3314f15aecc5d4de9d471fb00a1a_31bf3856ad364e35_6.1.7601.21899_none_9958fa7b677c009c.manifest

File version

Not applicable

File size

710

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_3272521ad4e88fe871a00c5e05c4d0dc_31bf3856ad364e35_6.1.7600.21128_none_fc763c783eb63087.manifest

File version

Not applicable

File size

710

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_3f019f32ace7671a2486327cb8df665d_31bf3856ad364e35_6.1.7601.21899_none_9df647f732c8870e.manifest

File version

Not applicable

File size

698

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_82fa65fc7508031a48f53b7cb670f222_31bf3856ad364e35_6.1.7601.21899_none_cde95da96d239e82.manifest

File version

Not applicable

File size

698

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_b5533d22760cd644dd834b012c02d8a5_31bf3856ad364e35_6.1.7600.21128_none_93531ef724238110.manifest

File version

Not applicable

File size

1,038

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_d5e2e37b5cf11018b4411306e473dd25_31bf3856ad364e35_6.1.7600.21128_none_2616e5d13461ea28.manifest

File version

Not applicable

File size

698

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_f9525308fac855a80d72c86200f21870_31bf3856ad364e35_6.1.7601.21899_none_47a633ef5b8e022a.manifest

File version

Not applicable

File size

1,038

Date (UTC)

16-Jan-2012

Time (UTC)

09:21

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.21128_none_c68d2e5a707b6b38.manifest

File version

Not applicable

File size

2,005

Date (UTC)

16-Jan-2012

Time (UTC)

07:05

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21899_none_c82904146dd980d0.manifest

File version

Not applicable

File size

2,005

Date (UTC)

16-Jan-2012

Time (UTC)

07:41

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_15b5cc18cd2236bc.manifest

File version

Not applicable

File size

42,090

Date (UTC)

16-Jan-2012

Time (UTC)

06:58

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_1751a1d2ca804c54.manifest

File version

Not applicable

File size

42,090

Date (UTC)

16-Jan-2012

Time (UTC)

07:29

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_200a766b0182f8b7.manifest

File version

Not applicable

File size

4,178

Date (UTC)

16-Jan-2012

Time (UTC)

05:48

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_21a64c24fee10e4f.manifest

File version

Not applicable

File size

4,178

Date (UTC)

16-Jan-2012

Time (UTC)

06:28

Platform

Not applicable


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