"Print to file" feature does not work through a Windows-based printer server that uses a version 4 printer driver

This article describes an issue that occurs when a printer server is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs if the Point and Print feature is enabled on the printer server. When you select the Print to file check box in the Print dialog box to print through an application, a zero-byte file is created and you receive an error message. The following list indicates the application that is used and the corresponding error message that you may receive:

  • Notepad:


    The handle is invalid.

  • WordPad:


    Could not start print job.

  • Microsoft Word 2013:


    Windows cannot print due to a problem with the current printer setup.

Note This issue does not occur if the printer server uses a version 3 printer driver.

Cause

This issue occurs because the version 4 printer drivers do not support the print to file feature.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Pmcsnap.dll

6.3.9600.17415

730,624

29-Oct-2014

01:17

x86

Ppcsnap.dll

6.3.9600.17415

238,592

29-Oct-2014

01:15

x86

Print management.lnk

Not applicable

1,118

21-Aug-2013

23:39

Not applicable

Printmanagement.msc

Not applicable

146,389

18-Jun-2013

12:40

Not applicable

Compstui.dll

6.3.9600.17415

289,280

29-Oct-2014

01:52

x86

Dafprintprovider.dll

6.3.9600.17415

203,776

29-Oct-2014

00:35

x86

Findnetprinters.dll

6.3.9600.17415

55,808

29-Oct-2014

01:28

x86

Printui.exe

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

Puiapi.dll

6.3.9600.17415

167,424

29-Oct-2014

00:44

x86

Puiobj.dll

6.3.9600.17415

367,104

29-Oct-2014

01:20

x86

Localspl.dll

6.3.9600.17626

873,472

06-Jan-2015

00:57

x86

Winprint.dll

6.3.9600.17415

34,304

29-Oct-2014

01:02

x86

Win32spl.dll

6.3.9600.17626

602,624

06-Jan-2015

00:58

x86

Prnntfy.dll

6.3.9600.17415

199,168

29-Oct-2014

01:15

x86

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

21-Aug-2013

23:39

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Pmcsnap.dll

6.3.9600.17415

825,856

29-Oct-2014

01:48

x64

Ppcsnap.dll

6.3.9600.17415

260,096

29-Oct-2014

01:45

x64

Print management.lnk

Not applicable

1,118

22-Aug-2013

06:44

Not applicable

Printmanagement.msc

Not applicable

146,389

18-Jun-2013

15:10

Not applicable

Compstui.dll

6.3.9600.17415

309,760

29-Oct-2014

02:34

x64

Dafprintprovider.dll

6.3.9600.17415

269,312

29-Oct-2014

00:41

x64

Findnetprinters.dll

6.3.9600.17415

66,048

29-Oct-2014

02:04

x64

Printui.exe

6.3.9600.17415

62,976

29-Oct-2014

02:43

x64

Puiapi.dll

6.3.9600.17415

192,512

29-Oct-2014

00:55

x64

Puiobj.dll

6.3.9600.17415

477,184

29-Oct-2014

01:51

x64

Localspl.dll

6.3.9600.17626

1,092,096

06-Jan-2015

01:06

x64

Winprint.dll

6.3.9600.17415

45,568

29-Oct-2014

01:24

x64

Win32spl.dll

6.3.9600.17626

864,256

06-Jan-2015

01:05

x64

Prnntfy.dll

6.3.9600.17415

221,184

29-Oct-2014

01:45

x64

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

22-Aug-2013

06:44

Not applicable

Compstui.dll

6.3.9600.17415

289,280

29-Oct-2014

01:52

x86

Dafprintprovider.dll

6.3.9600.17415

203,776

29-Oct-2014

00:35

x86

Findnetprinters.dll

6.3.9600.17415

55,808

29-Oct-2014

01:28

x86

Printui.exe

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

Puiapi.dll

6.3.9600.17415

167,424

29-Oct-2014

00:44

x86

Puiobj.dll

6.3.9600.17415

367,104

29-Oct-2014

01:20

x86

Prnntfy.dll

6.3.9600.17415

199,168

29-Oct-2014

01:15

x86

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.3.9600.16384

279,040

22-Aug-2013

03:04

Not applicable

Dafprintprovider.dll

6.3.9600.17626

188,416

06-Jan-2015

00:39

Not applicable

Findnetprinters.dll

6.3.9600.16384

51,200

22-Aug-2013

02:40

Not applicable

Printui.exe

6.3.9600.16384

61,952

22-Aug-2013

03:09

Not applicable

Puiapi.dll

6.3.9600.17238

160,256

24-Jul-2014

07:38

Not applicable

Puiobj.dll

6.3.9600.17626

296,448

06-Jan-2015

01:13

Not applicable

Localspl.dll

6.3.9600.17626

690,688

06-Jan-2015

00:43

Not applicable

Winprint.dll

6.3.9600.17335

31,744

05-Sep-2014

00:05

Not applicable

Win32spl.dll

6.3.9600.17626

517,632

06-Jan-2015

00:43

Not applicable

Prnntfy.dll

6.3.9600.17238

189,440

24-Jul-2014

08:27

Not applicable

Windows.systemtoast.print.notification.lnk

Not applicable

1,515

21-Aug-2013

23:33

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_959e472427f62b5544cef9981712a353_31bf3856ad364e35_6.3.9600.17626_none_c7c9a2585fe55fe0.manifest

File version

Not applicable

File size

728

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

X86_aa559c88c95bba1d6b04bfe6a7c050e8_31bf3856ad364e35_6.3.9600.17626_none_d1cad46f44516178.manifest

File version

Not applicable

File size

1,818

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

X86_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.17626_none_a04ad5799c18d6e4.manifest

File version

Not applicable

File size

26,475

Date (UTC)

06-Jan-2015

Time (UTC)

22:00

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17626_none_6b36d32d11537c48.manifest

File version

Not applicable

File size

25,052

Date (UTC)

06-Jan-2015

Time (UTC)

22:00

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17626_none_c4fdf188ae154a37.manifest

File version

Not applicable

File size

5,204

Date (UTC)

06-Jan-2015

Time (UTC)

22:00

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17626_none_ce55ce468c51354e.manifest

File version

Not applicable

File size

10,485

Date (UTC)

06-Jan-2015

Time (UTC)

03:24

File name

X86_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17626_none_10c3e5a90d8d56a9.manifest

File version

Not applicable

File size

6,709

Date (UTC)

06-Jan-2015

Time (UTC)

22:00

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_0ab348ded3a7e263fe47f529bc320d75_31bf3856ad364e35_6.3.9600.17626_none_bc033f84bebbb3db.manifest

File version

Not applicable

File size

1,453

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Amd64_3894551e25df4991b01a5d6aa97bd456_31bf3856ad364e35_6.3.9600.17626_none_7d06d79341e77af3.manifest

File version

Not applicable

File size

733

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Amd64_3ca478469d59ea1ad527c60cc030797a_31bf3856ad364e35_6.3.9600.17626_none_f0af9784d997d0ec.manifest

File version

Not applicable

File size

1,089

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Amd64_759ccdd099853aae2020914b99cf4515_31bf3856ad364e35_6.3.9600.17626_none_7d27aed3e7760773.manifest

File version

Not applicable

File size

732

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Amd64_fd8133c0cb5b6a4ee416156c9b3dd7a4_31bf3856ad364e35_6.3.9600.17626_none_b3ceddff3f589e8c.manifest

File version

Not applicable

File size

733

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Amd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.17626_none_fc6970fd5476481a.manifest

File version

Not applicable

File size

26,483

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17626_none_c7556eb0c9b0ed7e.manifest

File version

Not applicable

File size

25,056

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17626_none_211c8d0c6672bb6d.manifest

File version

Not applicable

File size

5,205

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17626_none_2a7469ca44aea684.manifest

File version

Not applicable

File size

10,489

Date (UTC)

06-Jan-2015

Time (UTC)

04:01

File name

Amd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17626_none_6ce2812cc5eac7df.manifest

File version

Not applicable

File size

6,717

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17626_none_d1aa1902fe11af79.manifest

File version

Not applicable

File size

24,310

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17626_none_34c9141c790f687f.manifest

File version

Not applicable

File size

9,276

Date (UTC)

06-Jan-2015

Time (UTC)

03:23

File name

Wow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17626_none_77372b7efa4b89da.manifest

File version

Not applicable

File size

3,909

Date (UTC)

06-Jan-2015

Time (UTC)

22:03

Additional files for all supported ARM-based versions of Windows 8.1

File property

Value

File name

Arm_e448ead34991588fe9eae7f732efcae0_31bf3856ad364e35_6.3.9600.17626_none_07abe7a438acff9d.manifest

File version

Not applicable

File size

1,818

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Arm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17626_none_6b39458511509b0e.manifest

File version

Not applicable

File size

25,052

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Arm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17626_none_c50063e0ae1268fd.manifest

File version

Not applicable

File size

5,201

Date (UTC)

06-Jan-2015

Time (UTC)

21:56

File name

Arm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17626_none_ce58409e8c4e5414.manifest

File version

Not applicable

File size

10,485

Date (UTC)

06-Jan-2015

Time (UTC)

02:23

File name

Arm_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17626_none_10c658010d8a756f.manifest

File version

Not applicable

File size

6,709

Date (UTC)

06-Jan-2015

Time (UTC)

21:56


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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