This article describes a problem that occurs when you log on to a computer in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. A hotfix is available to resolve this problem. The hotfix has a prerequisite.

Symptoms

When you log on to a Windows 2008 R2-based server and access an application by using Remote Desktop Protocol (RDP), you receive one of the following error messages:

  • The task you are trying to do can't be completed because Remote Desktop Service is currently busy.

  • The Group Policy Client failed the logon.


Cause

This problem occurs because of a synchronization issue in the user profile service (profsvc) between the work thread and the main service routine. When the user profile service stops, the service might still be busy trying to clean up the profiles.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7601.17514

28,672

20-Nov-2010

12:20

x86

Profsvc.dll

6.1.7601.18733

164,864

22-Jan-2015

03:44

x86

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:36

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:36

Not applicable

Profprov.dll

6.1.7601.22913

28,672

19-Dec-2014

03:03

x86

Profsvc.dll

6.1.7601.22940

176,640

22-Jan-2015

04:06

x86

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:36

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:36

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7601.17514

33,792

20-Nov-2010

13:27

x64

Profsvc.dll

6.1.7601.18733

210,944

22-Jan-2015

04:04

x64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Profprov.dll

6.1.7601.22913

33,792

19-Dec-2014

03:30

x64

Profsvc.dll

6.1.7601.22940

225,792

22-Jan-2015

04:27

x64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7601.17514

78,848

20-Nov-2010

10:28

IA-64

Profsvc.dll

6.1.7601.18733

450,560

22-Jan-2015

03:25

IA-64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Profprov.dll

6.1.7601.22913

79,360

19-Dec-2014

02:23

IA-64

Profsvc.dll

6.1.7601.22940

481,792

22-Jan-2015

03:16

IA-64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Additional file information

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_8a67d5f794f83218a11a31b6d191f01f_31bf3856ad364e35_6.1.7601.18733_none_cc9ce394c9c342dd.manifest

File version

Not applicable

File size

695

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

X86_fd626e9ae480f3c428bb9f25f8256550_31bf3856ad364e35_6.1.7601.22940_none_143bc574c1ae0228.manifest

File version

Not applicable

File size

695

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.18733_none_fda20e3a9100572e.manifest

File version

Not applicable

File size

39,922

Date (UTC)

23-Jan-2015

Time (UTC)

20:44

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22940_none_fe1ddc21aa28c40b.manifest

File version

Not applicable

File size

40,206

Date (UTC)

23-Jan-2015

Time (UTC)

20:44

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_32ad506705c429c14ded95801f10eca3_31bf3856ad364e35_6.1.7601.18733_none_448da5e9e59c4498.manifest

File version

Not applicable

File size

699

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

Amd64_473d04b38418cd5f83d0acd120461a6b_31bf3856ad364e35_6.1.7601.22940_none_1cfb3979ef7c2397.manifest

File version

Not applicable

File size

699

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.18733_none_59c0a9be495dc864.manifest

File version

Not applicable

File size

39,926

Date (UTC)

23-Jan-2015

Time (UTC)

20:47

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22940_none_5a3c77a562863541.manifest

File version

Not applicable

File size

40,210

Date (UTC)

23-Jan-2015

Time (UTC)

20:47

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_20f4e2d0652cac9e157c814146a72a1b_31bf3856ad364e35_6.1.7601.18733_none_ee4a4d7dd455f40d.manifest

File version

Not applicable

File size

697

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

Ia64_296732a5f829b2502232915c58ab3f05_31bf3856ad364e35_6.1.7601.22940_none_687f9397963f9f09.manifest

File version

Not applicable

File size

697

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.18733_none_fda3b23090fe602a.manifest

File version

Not applicable

File size

39,924

Date (UTC)

23-Jan-2015

Time (UTC)

20:41

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22940_none_fe1f8017aa26cd07.manifest

File version

Not applicable

File size

40,208

Date (UTC)

23-Jan-2015

Time (UTC)

20:41



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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