Summary

The Support Diagnostics Platform (SDP) is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common Windows Update issues. This article contains details about the data that's collected by the Windows Update Diagnostic.

More Information

The information that's collected from a computer that's running the Windows Update Diagnostic may include the following.

Windows Update information

Description

File name

Windows Updates Policies key

{Computername}_HKEY_WindowsUpdate_Policies.txt

WU related registry ACLs

{Computername}_RegACLS.txt

WindowsUpdate.log per user

{Computername}_WindowsUpdatePerUser.log

File versions

{Computername}_FileVersions.txt

Windows Update Client key

{Computername}_HKLM_WindowsUpdate_Client.txt

Software Distribution directory

{Computername}_Dir_SoftwareDistribution.csv

Catroot directory

{Computername}_Dir_Catroot.csv

Descriptors

{Computername}_Descriptors.txt

Service registration

{Computername}_svcRegistration.txt

WindowsUpdate.log on Windows folder

{Computername}_WindowsUpdate.log

ReportingEvents.log on Software Distribution folder

{Computername}_ReportingEvents.log



System State information

Description

File name

Handle

{Computername}_Handle.txt



System logs

Description

File name

Setupact.log on Windows folder

{Computername}_setupact.log

mrt.log on Windows\Debug folder

{Computername}_mrt.log

setupapi.log on Windows\inf

{Computername}_setupapi.dev.log



System information

Description

File name

Services hive

{Computername}_Services_Key.hiv

Services key

{Computername}_Services_Key.txt

Cacls client

{Computername}_Cacls_Client.txt

Class registration

{Computername}_ClassRegistration.txt

User rights

{Computername}_UserRights.txt

Drivers directory

{Computername}_Dir_Drivers.csv

Hardware

{Computername}_Hardware.txt

HKCU\Software\Policies key

{Computername}_HKCU_Policies.txt



Registry data

Description

File name

OLE key

{Computername}_HKLM_OLE.txt

Session Manager key

{Computername}_SessionManager_Key.txt

Setup key

{Computername}_HKLM_Setup.txt

Policies key

{Computername}_HKLM_Policies.txt

Installer key

{Computername}_HKLM_Installer.txt

UI Languages key

{Computername}_HKLM_MUILanguagePack.txt

Uninstall key

{Computername}_HKLM_Uninstall.txt

Hotfix keys

{Computername}_Hotfix.txt

Winlogon key

{Computername}_HKLM_Winlogon.txt

CSD version

{Computername}_CSDVersion.txt

PID keys

{Computername}_PID.txt

Updates key

{Computername}_HKLM_Updates.txt



Office inventory

Description

File name

Office inventory

{Computername}_OfficeInventory.txt



Network configuration

Description

File name

BITS data

{Computername}_BitsAdmin.txt

Network.txt

{Computername}_Network.txt

Winsock.txt

{Computername}_Winsock.txt

Netstat

{Computername}_Netstat.txt

Windows hosts file

{Computername}_Hosts.txt

Firewall configuration

{Computername}_Netsh_Firewall.txt



Internet Explorer

Description

File name

Temp Internet Files directory

{Computername}_Dir_TempInternet.csv

Internet Explorer directory

{Computername}_Dir_InternetExplorer.csv

Internet Explorer key

{Computername}_HKEY_Internet_Explorer.txt

Internet Settings key

{Computername}_HKEY_Internet_Settings.txt



Checksym output

Description

File name

System32_dll.csv

{Computername}_System32_DLL.csv

System32_exe.txt

{Computername}_System32_EXE.txt

System32_dll.txt

{Computername}_System32_DLL.txt

Process.txt

{Computername}_Process.txt

Process.csv

{Computername}_Process.csv



Certificate information

Description

File name

Certificates

{Computername}_Certificates_Info.txt



CBS information

Description

File name

CBS log file

{Computername}_CBS.log

CBS key

{Computername}_HKLM_CBS.txt

Winsxs directory

{Computername}_Dir_Winsxs.csv

Servicing directory

{Computername}_Dir_CBS.csv


References

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

926079 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)

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