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When you try to verify a domain in Microsoft Office 365, you experience one or more of the following symptoms.

  • When you try to verify a domain through the Office 365 portal, you receive the following error message:

    Sorry, we can't find the record you created.

  • When you try to verify a domain by using Windows PowerShell, you receive the following error message:

    Confirm-MsolDomain : Domain verification failed. The requested CNAME record was not found. If you have recently updated your DNS settings for this domain, note that there may be a delay before this can be verified.
    At line:1 char:1
    + Confirm-MsolDomain -DomainName
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : OperationStopped: (:) [Confirm-MsolDomain], MicrosoftOnlineException
    + FullyQualifiedErrorId : Microsoft.Online.Administration.Automation.DomainVerificationMissingCnameException,Microsoft.Online.Administration.Automation.ConfirmDomain


This issue occurs if one of the following conditions is true:

  • The Domain Name System (DNS) record isn't created correctly.

  • The DNS record isn't propagated to all DNS servers. The changes to the Simple Mail Transfer Protocol (SMTP) domain may take 72 hours to propagate to all DNS servers.


To resolve this issue, check whether the DNS record exists for the domain.

  1. Open the online DNS lookup tool ( Dig web interface ).

  2. In the Type drop-down list, select TXT or MX .

  3. Under Nameservers , select Authoritative .

  4. In the Hostnames or IP addresses section, type the domain name and then select Dig .

  5. Note the output.

  • For a domain verification TXT record, the output is similar to the following. However, each domain’s TXT record is unique:

    screenshot of TXT record output

  • For a MX record, the output resembles the following:

    screenshot of MX record output

    If you don't receive these results, the TXT record or MX record isn't entered correctly.

    Note The authoritative query done above doesn't have any propagation delay and is used to verify your records are correct.  DNS changes could still take up to 48 hours to propagate, but typically happen much sooner.

You can also use DNS Lookup - Check DNS Records of Domain or other tools to do authoritative DNS lookup.

If the domain still can't be verified, contact Office 365 Support.


For more information about how to troubleshoot domain verification issues in Office 365, see the following Microsoft Knowledge Base article:

2515404 Troubleshoot domain verification issues in Office 365
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