Symptoms

Consider the following scenario:

  • You install PCI Express Fiber Channel host bus adapters (HBAs) on a computer that is running Windows Vista or Windows Server 2008. For example, you install a Brocade converged network adapter (CNA) mezzanine card.

  • You configure the computer to start from a hard disk drive that is connected to the HBAs.

  • You try to shut down or hibernate the computer.

In this scenario, you receive a Stop error message that resembles the following:

STOP: 0x000000B8 (parameter1, parameter2, parameter3, parameter4)

Notes

  • This Stop error describes an ATTEMPTED_SWITCH_FROM_DPC issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "Stop 0x000000B8" errors are caused by this issue.

If you receive the same error on a computer that is running Windows 7 or Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:

2490742 A "0x000000B8" Stop error occurs when you try to shut down or hibernate a computer that is running Windows 7 or Windows Server 2008 R2

Cause

This issue occurs because the Pci.sys driver tries to perform an operation (for example a wait, an attach, or a yield operation) that is not permitted during Deferred Procedure Call (DPC) processing.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6002.22739

53,120

07-Nov-2011

14:41

x86

Amdagp.sys

6.0.6002.22739

54,144

07-Nov-2011

14:41

x86

Isapnp.sys

6.0.6002.22739

46,464

07-Nov-2011

14:41

x86

Msisadrv.sys

6.0.6002.22739

13,184

07-Nov-2011

14:41

x86

Mssmbios.sys

6.0.6002.22739

28,032

07-Nov-2011

14:41

x86

Nv_agp.sys

6.0.6002.22739

105,856

07-Nov-2011

14:41

x86

Pci.sys

6.0.6002.22739

149,376

07-Nov-2011

14:41

x86

Rdpdr.sys

6.0.6002.22739

250,368

05-Nov-2011

19:33

x86

Sisagp.sys

6.0.6002.22739

52,608

07-Nov-2011

14:41

x86

Streamci.dll

6.0.6002.22739

21,888

07-Nov-2011

14:41

x86

Swenum.sys

6.0.6002.22739

12,032

07-Nov-2011

14:41

Not applicable

Termdd.sys

6.0.6002.22739

51,584

07-Nov-2011

14:41

x86

Uliagpkx.sys

6.0.6002.22739

57,728

07-Nov-2011

14:41

x86

Viaagp.sys

6.0.6002.22739

53,632

07-Nov-2011

14:41

x86

Volmgr.sys

6.0.6002.22739

49,536

07-Nov-2011

14:41

x86

Volmgrx.sys

6.0.6002.22739

291,200

07-Nov-2011

14:36

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6002.22739

61,312

07-Nov-2011

14:32

x64

Isapnp.sys

6.0.6002.22739

20,352

07-Nov-2011

14:32

x64

Msisadrv.sys

6.0.6002.22739

14,720

07-Nov-2011

14:32

x64

Mssmbios.sys

6.0.6002.22739

31,616

07-Nov-2011

14:32

x64

Nv_agp.sys

6.0.6002.22739

123,264

07-Nov-2011

14:32

x64

Pci.sys

6.0.6002.22739

178,560

07-Nov-2011

14:32

x64

Rdpdr.sys

6.0.6002.22739

315,904

07-Nov-2011

07:49

x64

Streamci.dll

6.0.6002.22739

23,424

07-Nov-2011

14:32

x64

Swenum.sys

6.0.6002.22739

12,288

07-Nov-2011

14:32

x64

Termdd.sys

6.0.6002.22739

60,800

07-Nov-2011

14:32

x64

Uliagpkx.sys

6.0.6002.22739

64,896

07-Nov-2011

14:32

x64

Volmgr.sys

6.0.6002.22739

63,360

07-Nov-2011

14:32

x64

Volmgrx.sys

6.0.6002.22739

406,400

07-Nov-2011

14:28

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Agp460.sys

6.0.6002.22739

136,704

06-Nov-2011

16:02

IA-64

Isapnp.sys

6.0.6002.22739

34,176

07-Nov-2011

14:23

IA-64

Msisadrv.sys

6.0.6002.22739

21,888

07-Nov-2011

14:23

IA-64

Mssmbios.sys

6.0.6002.22739

54,144

07-Nov-2011

14:23

IA-64

Pci.sys

6.0.6002.22739

442,752

07-Nov-2011

14:23

IA-64

Rdpdr.sys

6.0.6002.22739

711,680

06-Nov-2011

16:36

IA-64

Streamci.dll

6.0.6002.22739

42,880

07-Nov-2011

14:23

IA-64

Swenum.sys

6.0.6002.22739

16,000

07-Nov-2011

14:22

Not applicable

Termdd.sys

6.0.6002.22739

156,544

07-Nov-2011

14:23

IA-64

Volmgr.sys

6.0.6002.22739

145,792

07-Nov-2011

14:23

IA-64

Volmgrx.sys

6.0.6002.22739

1,031,040

07-Nov-2011

14:18

IA-64


xsx

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

This hotfix may trigger a reset of the persistent configuration settings for the network interface on the computer that is running Windows Vista or Windows Server 2008. To work around this issue, back up and export the static IP settings for the network interface by using the netsh interface ipv4 dump command. Then, restore the settings later by using the netsh exec command.

For example:
To back up and export the ipv4 settings to a script file, run the following command:

netsh int ipv4 dump scriptfileTo restore these settings from the script file, run the following command:

netsh exec scriptfileFor more information about the netsh command, visit the following Microsoft websites:

Netsh Overview

Using NetshYou can also install hotfix 979101 to fix an existing issue with the netsh int ipv4 dump command and to make sure that this workaround works correctly.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

979101 The command "netsh interface ipv4 dump" does not export the subnet mask setting in Windows 7, in Windows Server 2008 R2, in Windows Server 2008, and in Windows VistaFor more information about Stop error 0x000000B8, visit the following Microsoft website:

General information about Stop error 0x000000B8For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2194018 "Stop 0xB8: ATTEMPTED_SWITCH_FROM_DPC" Error during shutdown or when entering Hibernation on Windows Server 2008 and Windows Server 2008 R2For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,078

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

X86_55972805154374ae1442ed66dad769d9_31bf3856ad364e35_6.0.6002.22739_none_c89c2cca10d75c73.manifest

File version

Not applicable

File size

708

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

X86_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_bc6b9fdad504eca9.manifest

File version

Not applicable

File size

9,974

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

X86_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_df5b74a19c7cea1b.manifest

File version

Not applicable

File size

4,464

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_48aa91ab7f9fc1ce5bfbd0bf2f1b7e85_31bf3856ad364e35_6.0.6002.22739_none_7d7281f8676dd266.manifest

File version

Not applicable

File size

712

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Amd64_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_188a3b5e8d625ddf.manifest

File version

Not applicable

File size

8,242

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Amd64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_3b7a102554da5b51.manifest

File version

Not applicable

File size

4,733

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,102

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_523229118e5c944993deca4271441301_31bf3856ad364e35_6.0.6002.22739_none_6070d52f0a0b8748.manifest

File version

Not applicable

File size

710

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Ia64_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_bc6d43d0d502f5a5.manifest

File version

Not applicable

File size

7,081

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Ia64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_df5d18979c7af317.manifest

File version

Not applicable

File size

4,730

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,255

Date (UTC)

07-Nov-2011

Time (UTC)

14:50

Platform

Not applicable

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