This article describes a problem that occurs on a Windows Server 2012 R2-based virtual machine. A hotfix is available to fix this problem. The hotfix has a prerequisite.

Symptoms

Work Folders stops syncing in Windows Server 2012 R2, and you receive the following error message:

SYNC_E_METADATA_INVALID_OPERATION


This problem occurs when the virtual machine generates a new VM-Generation ID. The problem can occur through the migration of the virtual machine to another host or during a checkpoint restore process of the virtual machine.

Resolution

To resolve this problem, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1. 

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Workfolders.exe

6.3.9600.17415

133,120

29-Oct-2014

01:39

x86

Workfolderscontrol.dll

6.3.9600.17995

690,688

24-Jul-2015

16:41

x86

Workfoldersshell.dll

6.3.9600.17415

169,472

29-Oct-2014

01:19

x86

Workfolderssvc.dll

6.3.9600.17995

1,269,248

24-Jul-2015

16:07

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Workfolders.exe

6.3.9600.17415

136,192

29-Oct-2014

02:19

x64

Workfolderscontrol.dll

6.3.9600.17995

787,456

24-Jul-2015

17:51

x64

Workfoldersshell.dll

6.3.9600.17415

193,536

29-Oct-2014

01:50

x64

Workfolderssvc.dll

6.3.9600.17995

1,668,608

24-Jul-2015

16:55

x64

Ecsserver.mof

Not applicable

3,158

14-Sep-2013

04:45

Not applicable

Ecsserver_uninstall.mof

Not applicable

873

01-Jul-2013

16:50

Not applicable

Syncserversetting.cdxml

Not applicable

2,354

01-Jul-2013

16:50

Not applicable

Syncshare.cdxml

Not applicable

11,597

14-Sep-2013

04:45

Not applicable

Syncshare.psd1

Not applicable

732

30-Jul-2013

18:47

Not applicable

Syncshareres.dll

6.2.9200.16384

2,048

22-Aug-2013

11:44

x64

Syncsharesrv.dll

6.3.9600.17995

1,270,272

24-Jul-2015

17:06

x64

Syncsharesvc.config

Not applicable

6,891

01-Jul-2013

16:50

Not applicable

Syncsharesvc.dll

6.3.9600.17995

418,816

24-Jul-2015

17:07

x64

Syncsharettlib.dll

6.3.9600.17995

96,256

28-Jul-2015

05:28

x86

Syncsharettsvc.exe

6.3.9600.17995

147,456

24-Jul-2015

18:32

x64

Syncuserstatus.cdxml

Not applicable

1,047

01-Jul-2013

16:50

Not applicable

Syncserversetting.cdxml

Not applicable

2,354

01-Jul-2013

16:50

Not applicable

Syncshare.cdxml

Not applicable

11,597

14-Sep-2013

04:45

Not applicable

Syncshare.psd1

Not applicable

732

30-Jul-2013

18:47

Not applicable

Syncuserstatus.cdxml

Not applicable

1,047

01-Jul-2013

16:50

Not applicable

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Workfolders.exe

6.3.9600.16441

134,144

22-Oct-2013

02:28

Not applicable

Workfolderscontrol.dll

6.3.9600.17995

678,912

24-Jul-2015

16:27

Not applicable

Workfoldersshell.dll

6.3.9600.17238

164,864

24-Jul-2014

08:36

Not applicable

Workfolderssvc.dll

6.3.9600.17995

1,245,184

24-Jul-2015

15:55

Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_61a5c13617d86eb161b0cb5d5731e6ad_31bf3856ad364e35_6.3.9600.17997_none_f836c51e64a55fe9.manifest

File version

Not applicable

File size

713

Date (UTC)

28-Jul-2015

Time (UTC)

05:43

Platform

Not applicable

File name

X86_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17997_none_62ab65009233bdb1.manifest

File version

Not applicable

File size

94,463

Date (UTC)

28-Jul-2015

Time (UTC)

05:46

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_84be2d45c8c6307d3adc5e8acf8c2fde_31bf3856ad364e35_6.3.9600.17997_none_2c7184f2ee199001.manifest

File version

Not applicable

File size

717

Date (UTC)

28-Jul-2015

Time (UTC)

05:43

Platform

Not applicable

File name

Amd64_bd3a0597946fffdce34feb7dd10a9d5c_31bf3856ad364e35_6.3.9600.17997_none_a3cc38539f4467cc.manifest

File version

Not applicable

File size

1,080

Date (UTC)

28-Jul-2015

Time (UTC)

05:43

Platform

Not applicable

File name

Amd64_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17997_none_beca00844a912ee7.manifest

File version

Not applicable

File size

94,467

Date (UTC)

28-Jul-2015

Time (UTC)

05:50

Platform

Not applicable

File name

Amd64_microsoft-windows-e..seclientsync-server_31bf3856ad364e35_6.3.9600.17997_none_683b569c4fe6c42e.manifest

File version

Not applicable

File size

68,693

Date (UTC)

28-Jul-2015

Time (UTC)

05:50

Platform

Not applicable

File name

Wow64_microsoft-windows-e..seclientsync-server_31bf3856ad364e35_6.3.9600.17997_none_729000ee84478629.manifest

File version

Not applicable

File size

46,621

Date (UTC)

27-Jul-2015

Time (UTC)

15:24

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_137fb56c90cb0a0ced4fb1b9941c947b_31bf3856ad364e35_6.3.9600.17997_none_ba86a4020c816453.manifest

File version

Not applicable

File size

713

Date (UTC)

28-Jul-2015

Time (UTC)

05:43

Platform

Not applicable

File name

Arm_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17997_none_62add7589230dc77.manifest

File version

Not applicable

File size

94,463

Date (UTC)

28-Jul-2015

Time (UTC)

05:43

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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