"The CA certificate could not be retrieved, element not found" error occurs when the CA server host name is longer than 52 characters

If the Certification Authority (CA) server host name is longer than 52 characters, you receive the following error message when you select the CA name in Online Certificate Status Protocol (OCSP) revocation configuration:

The CA certificate could not be retrieved, element not found (exception from HRESULT: 0x80070490)


This problem occurs because OCSP searches the CA by the displayname field. In this case, the CA's displayname field is truncated if it is longer than 52 characters. This causes the CA object not to be found.

To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update rollup 2962409, or install the hotfix that is described in this article.

To resolve this issue in Windows 7 or Windows Server 2008 R2, install the hotfix that is described in this article.

For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:

2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.



You do not have to restart the computer after you apply this hotfix.

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ocsp.msc

Not Applicable

92,554

05-Nov-2010

02:14

Not Applicable

Ocspadminnative.dll

5.2.3790.1289

252,928

11-Apr-2014

02:08

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ocsp.msc

Not Applicable

92,554

05-Nov-2010

02:15

Not Applicable

Ocspadminnative.dll

5.2.3790.1289

250,368

11-Apr-2014

02:29

x64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2950080~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,854

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable

File name

Package_for_kb2950080_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,463

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable

File name

X86_c68cabab32d80a96d880e44a8a1dd3b1_31bf3856ad364e35_6.1.7601.22652_none_aeed24f864801530.manifest

File version

Not Applicable

File size

727

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable

File name

X86_microsoft-windows-c..ocspadminnative-dll_31bf3856ad364e35_6.1.7601.22652_none_0e44d26a8322f5b8.manifest

File version

Not Applicable

File size

13,000

Date (UTC)

11-Apr-2014

Time (UTC)

02:36

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_20e14e0f81756702d2bc0f86a6235550_31bf3856ad364e35_6.1.7601.22652_none_450b5ba07e9ece08.manifest

File version

Not Applicable

File size

731

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable

File name

Amd64_microsoft-windows-c..ocspadminnative-dll_31bf3856ad364e35_6.1.7601.22652_none_6a636dee3b8066ee.manifest

File version

Not Applicable

File size

13,004

Date (UTC)

11-Apr-2014

Time (UTC)

03:03

Platform

Not Applicable

File name

Package_1_for_kb2950080~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,070

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable

File name

Package_for_kb2950080_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,677

Date (UTC)

11-Apr-2014

Time (UTC)

06:39

Platform

Not Applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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