Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Assume that you install Microsoft Office 2010 or Office 2013 products by using Click-to-Run. Then, assume that you use the Send to OneNote add-in through the Command bar in Windows Internet Explorer, or you right-click on a webpage and then select the Send to OneNote add-in in Internet Explorer. In this scenario, the Send to OneNote add-in does not work as expected. Additionally, you receive the following error message:

The service has not been started.


To have us fix this problem for you, go to the "Here's an easy fix" section.

Here's an easy fix

To work around this issue automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!