Symptoms

Consider the following scenario:

  • You use a hybrid TV tuner to watch live TV from an analog signal in Windows Media Center on a computer that is running Windows 7.

  • You exit Windows Media Center without stopping the live TV playback.

  • You restart Windows Media Center to watch live TV again.

  • You try to change the channel.

In this scenario, you receive a "tuner conflict" overlay message that resembles the following:

All TV tuners are currently in use.
To change the channel, select the program or recording that you want to stop.
No data available.

If you leave the "tuner conflict" message for a while, the message will disappear and Windows Media Center switches to the desired channel.

NoteĀ A hybrid TV tuner is a TV tuner that can be configured to receive either an analog signal or a digital signal.

Cause

This issue occurs because the hybrid tuner object is not released if you exit Windows Media center without stopping the TV playback first.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Microsoft.mediacenter.playback.dll

6.1.7600.20761

139,264

21-Jul-2010

05:14

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Microsoft.mediacenter.playback.dll

6.1.7600.20761

114,688

21-Jul-2010

05:52

x86

Workaround

To work around this issue, stop the live TV playback before you exit Windows Media Center.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Windows Media Center, visit the following Microsoft website:

Introduction to Windows Media CenterFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,624

Date (UTC)

21-Jul-2010

Time (UTC)

17:07

Platform

Not applicable


File name

X86_8309dacc7abbdeb8f46b974342885fcf_31bf3856ad364e35_6.1.7600.20761_none_a72dc5f49fddc464.manifest

File version

Not applicable

File size

700

Date (UTC)

21-Jul-2010

Time (UTC)

17:07

Platform

Not applicable


File name

X86_microsoft.mediacenter.playback_31bf3856ad364e35_6.1.7600.20761_none_8d1d0f5f3f3d6a4d.manifest

File version

Not applicable

File size

2,439

Date (UTC)

21-Jul-2010

Time (UTC)

05:37

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_2a3131154330496dd951e33c7d5e5077_31bf3856ad364e35_6.1.7600.20761_none_d2a3e05ed8494292.manifest

File version

Not applicable

File size

704

Date (UTC)

21-Jul-2010

Time (UTC)

17:06

Platform

Not applicable


File name

Amd64_microsoft.mediacenter.playback_31bf3856ad364e35_6.1.7600.20761_none_e93baae2f79adb83.manifest

File version

Not applicable

File size

2,441

Date (UTC)

21-Jul-2010

Time (UTC)

06:38

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

1,634

Date (UTC)

21-Jul-2010

Time (UTC)

17:06

Platform

Not applicable

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