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When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:

We didn't receive a response. Please try again.


This issue can occur if one of the following conditions is true:

  • The phone call wasn't answered.

  • Your provider couldn’t send the call.

  • Your provider couldn't send the SMS message.

  • A time-out occurred because there was no response and SMS authentication failed.

  • The phone number wasn't set up correctly in the security verification settings.


To resolve this issue, do one or more of the following:

  • Make sure that the phone is working correctly. If you're using a mobile phone, make sure that your mobile service is available.

  • Make sure that you have the correct phone number and country/region code listed in the security verification settings.

  • If you had set up other options for security verification, click Other verification options, and then try again by selecting a different option. Also, make sure that your phone numbers are correct in your user account settings.


Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.

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