"Win32" error message when you access shared files or printers in Windows Server 2008 or in Windows Vista

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 or Windows Vista.

  • You access some shared files or printers by using an application or a service on the computer.

In this scenario, you cannot access the shared files or printers, and you receive one of the following error messages:

  • Win32 error 2 - The system cannot find the file specified.

  • Win32 error 6 - invalid handle.

  • Win32 error 64 - The specified network name is no longer available.

For example, assume that you use the Microsoft SQL Server 2008 Parallel Data Warehouse backup function to back up a database. In this situation, you receive one of the error messages when SQL Server 2008 backs up data to the Windows Server 2008 Service Pack 2 node.  

Cause

The issue occurs because of an error in the Server Message Block 2 (SMB2) server driver.

The SMB2 server driver maintains file handles for the purpose of reusing them after the related SMB2 session is disconnected. However, the SMB2 server driver does not manage these file handles well. The related file objects are incorrectly deleted when these handles are reused. This behavior results in the issue that is described in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22511

102,912

21-Oct-2010

17:42

x86

Srv2.sys

6.0.6002.22511

146,432

21-Oct-2010

17:42

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22511

146,432

21-Oct-2010

18:00

x64

Srv2.sys

6.0.6002.22511

175,616

21-Oct-2010

18:00

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22511

294,912

21-Oct-2010

17:29

IA-64

Srv2.sys

6.0.6002.22511

468,480

21-Oct-2010

17:29

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,078

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

X86_6d26c3424afe11df3cdc9e2fd64e3447_31bf3856ad364e35_6.0.6002.22511_none_ae7b980ec991f13e.manifest

File version

Not applicable

File size

700

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

X86_7e5df1dea3c2154e446c7f78c87c09cb_31bf3856ad364e35_6.0.6002.22511_none_6f215c5223dfcaef.manifest

File version

Not applicable

File size

704

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22511_none_063c7a8f26722cfe.manifest

File version

Not applicable

File size

4,227

Date (UTC)

21-Oct-2010

Time (UTC)

20:23

Platform

Not applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22511_none_dc52e5ca0cc6ca0d.manifest

File version

Not applicable

File size

4,426

Date (UTC)

21-Oct-2010

Time (UTC)

20:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_2726be313ccb69b108495b69219114a2_31bf3856ad364e35_6.0.6002.22511_none_17ad2c065cd4e24b.manifest

File version

Not applicable

File size

704

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

Amd64_a0ba8c3c94cadba7fd266170fbdec1e5_31bf3856ad364e35_6.0.6002.22511_none_462e0f3f454a9153.manifest

File version

Not applicable

File size

708

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22511_none_625b1612decf9e34.manifest

File version

Not applicable

File size

4,493

Date (UTC)

21-Oct-2010

Time (UTC)

20:40

Platform

Not applicable


File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22511_none_3871814dc5243b43.manifest

File version

Not applicable

File size

4,688

Date (UTC)

21-Oct-2010

Time (UTC)

20:37

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

3,102

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_74ee70320cc2f0abbe0ce7d54e6691fa_31bf3856ad364e35_6.0.6002.22511_none_3eba61f7d7f62d31.manifest

File version

Not applicable

File size

702

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

Ia64_9761a2b48506a778f4b28f2a97b8bd71_31bf3856ad364e35_6.0.6002.22511_none_178807b2607458e3.manifest

File version

Not applicable

File size

706

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable


File name

Ia64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22511_none_063e1e85267035fa.manifest

File version

Not applicable

File size

4,488

Date (UTC)

21-Oct-2010

Time (UTC)

20:00

Platform

Not applicable


File name

Ia64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22511_none_dc5489c00cc4d309.manifest

File version

Not applicable

File size

4,683

Date (UTC)

21-Oct-2010

Time (UTC)

19:56

Platform

Not applicable


File name

Update.mum

File version

Not applicable

File size

2,256

Date (UTC)

22-Oct-2010

Time (UTC)

13:05

Platform

Not applicable

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