0x0000007F Stop error on a Windows-based computer

Symptoms

A computer that is running Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1 crashes. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x0000007F (parameter1, parameter2, parameter3, parameter4)

Notes

  • This Stop error describes an UNEXPECTED_KERNEL_MODE_TRAP issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "Stop 0x0000007F" errors are caused by this issue.

Cause

This issue is caused by stack exhaustion that occurs when the computer sends and receives Transmission Control Protocol (TCP) or Server Message Block (SMB) data. Stack exhaustion occurs because the thread on which the TCP and SMB data is received and sent does not have sufficient stack space to complete the call.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.22443

240,576

06-Sep-2013

02:08

x86

Mrxsmb.sys

6.1.7601.22443

123,904

06-Sep-2013

00:57

x86

Fwpkclnt.sys

6.1.7601.22443

187,840

06-Sep-2013

02:08

x86

Tcpip.sys

6.1.7601.22443

1,309,632

06-Sep-2013

02:08

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.22443

376,768

06-Sep-2013

02:29

x64

Mrxsmb.sys

6.1.7601.22443

158,720

06-Sep-2013

01:11

x64

Fwpkclnt.sys

6.1.7601.22443

288,192

06-Sep-2013

02:29

x64

Tcpip.sys

6.1.7601.22443

1,897,408

06-Sep-2013

02:29

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.22443

711,104

06-Sep-2013

01:37

IA-64

Mrxsmb.sys

6.1.7601.22443

368,128

06-Sep-2013

00:40

IA-64

Fwpkclnt.sys

6.1.7601.22443

482,240

06-Sep-2013

01:37

IA-64

Tcpip.sys

6.1.7601.22443

3,806,144

06-Sep-2013

01:37

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_00e6c5be2bfdc67d864a60d52307e1c2_31bf3856ad364e35_6.1.7601.22443_none_b4c0d2e62f07e718.manifest

File version

Not applicable

File size

1,054

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

X86_24319ed5c06291b691c425d3bce9a2e0_31bf3856ad364e35_6.1.7601.22443_none_f79c3f11e8a25d57.manifest

File version

Not applicable

File size

698

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22443_none_590ae8ea2cc69a03.manifest

File version

Not applicable

File size

2,540

Date (UTC)

06-Sep-2013

Time (UTC)

02:32

File name

X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22443_none_8200e949c89681c7.manifest

File version

Not applicable

File size

4,757

Date (UTC)

06-Sep-2013

Time (UTC)

02:32

File name

X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22443_none_b58d8e66dddf539a.manifest

File version

Not applicable

File size

3,834

Date (UTC)

06-Sep-2013

Time (UTC)

02:34

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_20a9a91658ac7b0e7c6466c0d9af727a_31bf3856ad364e35_6.1.7601.22443_none_0bdbc575aabb483d.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Amd64_3314ce00a8c2dd9fb93a1d57bc565f82_31bf3856ad364e35_6.1.7601.22443_none_dee76da0212fe60c.manifest

File version

Not applicable

File size

1,060

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Amd64_c1203d193c392c4a4db48e700cd5b8ef_31bf3856ad364e35_6.1.7601.22443_none_0510dbab03745789.manifest

File version

Not applicable

File size

1,414

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Amd64_d5cb14a9560ebcbaf817b77b5e8e399d_31bf3856ad364e35_6.1.7601.22443_none_0367c4e08d87b4de.manifest

File version

Not applicable

File size

702

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22443_none_b529846de5240b39.manifest

File version

Not applicable

File size

2,542

Date (UTC)

06-Sep-2013

Time (UTC)

02:54

File name

Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22443_none_de1f84cd80f3f2fd.manifest

File version

Not applicable

File size

4,761

Date (UTC)

06-Sep-2013

Time (UTC)

02:53

File name

Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22443_none_11ac29ea963cc4d0.manifest

File version

Not applicable

File size

3,838

Date (UTC)

06-Sep-2013

Time (UTC)

02:57

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22443_none_bf7e2ec01984cd34.manifest

File version

Not applicable

File size

1,166

Date (UTC)

06-Sep-2013

Time (UTC)

02:19

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_5a6e95e9ba98b7580f8fa2ef51f4c000_31bf3856ad364e35_6.1.7601.22443_none_89d37378cdd068d3.manifest

File version

Not applicable

File size

1,411

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Ia64_813974292a16d52a3b99b5ef77d4e6ea_31bf3856ad364e35_6.1.7601.22443_none_71b2f56f82d1c346.manifest

File version

Not applicable

File size

700

Date (UTC)

06-Sep-2013

Time (UTC)

17:15

File name

Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22443_none_590c8ce02cc4a2ff.manifest

File version

Not applicable

File size

2,541

Date (UTC)

06-Sep-2013

Time (UTC)

02:18

File name

Ia64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22443_none_82028d3fc8948ac3.manifest

File version

Not applicable

File size

4,759

Date (UTC)

06-Sep-2013

Time (UTC)

02:17

File name

Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22443_none_b58f325cdddd5c96.manifest

File version

Not applicable

File size

3,836

Date (UTC)

06-Sep-2013

Time (UTC)

02:20

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22443_none_bf7e2ec01984cd34.manifest

File version

Not applicable

File size

1,166

Date (UTC)

06-Sep-2013

Time (UTC)

02:19


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×