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INTRODUCTION

Terminal Services (TSWeb) in Windows Server 2008 and Remote Desktop Services (RDWeb) in Windows 2008 R2 are role-based services that lets users start RemoteApp and Desktop Connection from a web browser. RemoteApp and Desktop Connection provides a customized view of RemoteApp programs and virtual desktops to users. When a user starts a RemoteApp program, a Terminal Services session is started on the Windows Server 2008-based terminal server that hosts the RemoteApp program.

To start a RemoteApp program, a user connects to a website that is hosted on the Windows Server 2008-based TS Web Access server. When the user connects to the website, a list of available RemoteApp programs appears. Additionally, TS Web Access lets users connect to the remote desktop of any server or client computer on which the user has the required permissions.

Resolution

If you are using Windows Server 2008 R2, you must use Remote Desktop Connection (RDC) client version 7.

You must have the Remote Desktop Connection (RDC) client version 6.1 installed to use TS Web Access with the following operating systems:

  • Windows Server 2008

  • Windows Vista with Service Pack 1 (SP1)

  • Windows XP with Service Pack 3 (SP3)

Note RDC 6.1 (6.0.6001) supports Remote Desktop Protocol 6.1.

Advanced Information

Information for administrators

When users try to connect to TS Web Access from a computer that has an earlier version of the RDC client installed, they will receive an error message that includes a URL. This URL points the user to a webpage where they can find more information.

Currently, the URL that is included in the error message points to this Knowledge Base article. However, you can change the URL that is included in the error message. To modify the URL, use one of the following methods.

Method 1: Use an ASP.NET application setting

To change the URL that is included in the error message, use an ASP.NET application setting. To do this, follow these steps:

  1. Click Start, click Run, type Inetmgr.exe, and then click
    OK.

  2. Expand the server name, expand Sites, expand Default Web Site, and then click
    TS.

    Note By default, TS Web Access is installed in the default website.

  3. Under ASP.NET, double-click
    Application Settings.

  4. In the actions pane, click Add.

  5. In the Add Application Setting dialog box, type rdcInstallURL in the Namebox.

  6. In the Add Application Setting dialog box, type the URL for the webpage that includes more information about how to use TS Web Access, and then click OK.

Method 2: Edit the Web.config file

To change the URL that is included in the error message, you can edit the Web.config file for the TS Web Access website. To do this, follow these steps:

  1. Open the Web.config file for the TS Web Access website in Notepad.

    Note By default, the Web.config file for the TS Web Access website is located in the Web\ts folder.

  2. Locate the <appSettings> section in the Web.config file.

  3. In the <appSettings> section, add the following entry:

    <add key="rdcInstallUrl" value="http://URL" />

    Note The URL placeholder is the URL for the webpage that includes more information about how to use TS Web Access.

  4. On the File menu, click
    Save.

  5. Exit Notepad.

Information for non-administrators

If you are not an administrator, contact the system administrator if you have problems when you use TS Web Access. For example, the system administrator can help you obtain and install an updated version of the RDC client.

More Information

Related Topic

Additional Resources

Click the following links to find more options if this article cannot resolve your problem:

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