This article applies to Microsoft Dynamics AX for the Russia (ru) region.

Introduction

This article describes a country-specific update for Russia in Microsoft Dynamics AX 2012 R2. This update installs features required to support the processing of gift card operations in retail sales on POS according to local requirements in Russia. This update includes the following changes:

  • Posting a customer payment made in POS for an issued gift card as a prepayment in AX

  • Printing information about a payment with a gift card in a fiscal receipt as a discount or in a separate payment line

  • Refunding a customer for a return of goods purchased and paid with a gift card by issuing a new gift card or adding to an existing gift card in POS

Use More information

Posting prepayments for issued gift cards

In order to post a customer payment made in POS for an issued gift card as a prepayment in AX, you need to make the following settings in Retail parameters:

  • Enable the Process gift card operations as prepayments flag.

  • Specify a Customer account that is used to hold liability for issued gift cards.

  • Optionally set the Posting profile for prepayments to post prepayments for gift cards using this posting profile.

The gift card issue operation is reflected in a fiscal receipt similar to a regular POS sales transaction. Sales tax is calculated according to the gift card item settings.

Printing gift card operations in fiscal receipt

You may reflect a payment in POS with a gift card in a fiscal receipt in the following ways:

  • As a separate payment line. This is a default behavior.

  • As a specific discount line before the receipt total amount. This reduces the receipt amount by the gift card payment amount. In order to do this, you need to create a specific gift card discount line in the fiscal printer configuration file. In this case, a separate payment line for the gift card payment will not be printed.

Return of goods paid with gift card

When a customer returns goods purchased and paid with a gift card, you may want to refund the customer with a gift card as well. In order to do this, you may register a refund payment with a gift card in POS as part of the return transaction. You may also issue a new gift card with zero initial balance in this return transaction in POS and then use this gift card for the refund payment.

A refund payment with a gift card may be reflected in a fiscal receipt for a return transaction as either a separate payment line or a discount line, similar to a fiscal receipt for a sales transaction.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.
Additionally, you must have update 2873733 installed to apply this update. For more information about update 2873733, view A country-specific update that supports the integration of POS with fiscal printers in Russia in Microsoft Dynamics AX 2012 R2.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Binary hotfix

File name

File version

File size

Date

Time

Aximpactanalysis.exe

Not Applicable

62,144

17-Dec-2013

15:41

Axupdate.exe

Not Applicable

61,616

17-Dec-2013

15:41

Dynamicsax2012r2-kb2918936.exe

6.3.15.0

262,532,304

18-Dec-2013

06:51

Licensetermsar.rtf

Not Applicable

2,173

17-Dec-2013

15:41

Licensetermscs.rtf

Not Applicable

91,247

17-Dec-2013

15:41

Licensetermsda.rtf

Not Applicable

101,181

17-Dec-2013

15:41

Licensetermsde.rtf

Not Applicable

116,642

17-Dec-2013

15:41

Licensetermsen.rtf

Not Applicable

102,374

17-Dec-2013

15:41

Licensetermses.rtf

Not Applicable

96,985

17-Dec-2013

15:41

Licensetermset.rtf

Not Applicable

102,895

17-Dec-2013

15:41

Licensetermsfi.rtf

Not Applicable

106,101

17-Dec-2013

15:41

Licensetermsfr.rtf

Not Applicable

130,011

17-Dec-2013

15:41

Licensetermshu.rtf

Not Applicable

93,010

17-Dec-2013

15:41

Licensetermsis.rtf

Not Applicable

36,458

17-Dec-2013

15:41

Licensetermsit.rtf

Not Applicable

115,086

17-Dec-2013

15:41

Licensetermsja.rtf

Not Applicable

105,917

17-Dec-2013

15:41

Licensetermslt.rtf

Not Applicable

122,674

17-Dec-2013

15:41

Licensetermslv.rtf

Not Applicable

105,401

17-Dec-2013

15:41

Licensetermsnb-no.rtf

Not Applicable

115,700

17-Dec-2013

15:41

Licensetermsnl.rtf

Not Applicable

110,040

17-Dec-2013

15:41

Licensetermspl.rtf

Not Applicable

116,322

17-Dec-2013

15:41

Licensetermspt-br.rtf

Not Applicable

101,514

17-Dec-2013

15:41

Licensetermsru.rtf

Not Applicable

148,577

17-Dec-2013

15:41

Licensetermssv.rtf

Not Applicable

115,453

17-Dec-2013

15:41

Licensetermsth.rtf

Not Applicable

153,768

17-Dec-2013

15:41

Licensetermszh-hans.rtf

Not Applicable

99,245

17-Dec-2013

15:41

Clientoba32.msp

Not Applicable

33,707,008

18-Dec-2013

05:46

Clientoba64.msp

Not Applicable

33,879,040

18-Dec-2013

05:46

Commercedataexchangereal-timeservice.msp

Not Applicable

141,312

18-Dec-2013

05:46

Commercedataexchangesynchservice32.msp

Not Applicable

114,688

18-Dec-2013

05:46

Commercedataexchangesynchservice64.msp

Not Applicable

114,688

18-Dec-2013

05:46

Components32.msp

Not Applicable

25,248,768

18-Dec-2013

05:46

Components64.msp

Not Applicable

43,331,072

18-Dec-2013

05:47

Objectserver32.msp

Not Applicable

15,759,872

18-Dec-2013

05:46

Objectserver64.msp

Not Applicable

23,825,408

18-Dec-2013

05:46

Retaildatabaseutility.msp

Not Applicable

650,752

18-Dec-2013

05:46

Retailheadquarters32.msp

Not Applicable

3,094,016

18-Dec-2013

05:46

Retailheadquarters64.msp

Not Applicable

3,094,016

18-Dec-2013

05:46

Retailonlinechannel.msp

Not Applicable

2,770,944

18-Dec-2013

05:46

Retailpos.msp

Not Applicable

7,589,888

18-Dec-2013

05:46

Retailposplugins.msp

Not Applicable

49,204,224

18-Dec-2013

05:47

Setupsupport32.msp

Not Applicable

7,643,648

18-Dec-2013

05:47

Setupsupport64.msp

Not Applicable

15,169,024

18-Dec-2013

05:46

Axsetupsp.exe

6.2.1000.5369

1,878,704

17-Dec-2013

15:41

Axsetupsplib.dll

6.2.1000.5369

79,544

17-Dec-2013

15:41

Axsetupui.exe

6.2.1000.5369

211,632

17-Dec-2013

15:41

Axutillib.dll

6.2.120.0

929,968

18-Dec-2013

06:09

Microsoft.dynamics.servicing.operations.dll

6.2.1000.3174

41,712

17-Dec-2013

15:41

Axsetupsp.resources.dll

6.2.147.8303

387,776

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

371,392

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

383,680

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

395,968

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

387,776

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

379,584

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

395,968

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

375,488

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

416,448

18-Dec-2013

06:09

Axsetupsp.resources.dll

6.2.147.8303

371,392

18-Dec-2013

06:09

Application hotfix

File name

File version

File size

Date

Time

Aximpactanalysis.exe

Not Applicable

62,144

11-Dec-2013

23:32

Axupdate.exe

Not Applicable

61,616

11-Dec-2013

23:32

Dynamicsax2012r2-kb2918936.exe

6.3.15.0

35,453,648

19-Dec-2013

23:33

Licensetermsar.rtf

Not Applicable

2,173

16-Jul-2013

17:47

Licensetermscs.rtf

Not Applicable

91,247

16-Jul-2013

17:47

Licensetermsda.rtf

Not Applicable

101,181

16-Jul-2013

17:47

Licensetermsde.rtf

Not Applicable

116,642

16-Jul-2013

17:47

Licensetermsen.rtf

Not Applicable

102,374

16-Jul-2013

17:47

Licensetermses.rtf

Not Applicable

96,985

16-Jul-2013

17:47

Licensetermset.rtf

Not Applicable

102,895

16-Jul-2013

17:47

Licensetermsfi.rtf

Not Applicable

106,101

16-Jul-2013

17:47

Licensetermsfr.rtf

Not Applicable

130,011

16-Jul-2013

17:47

Licensetermshu.rtf

Not Applicable

93,010

16-Jul-2013

17:47

Licensetermsis.rtf

Not Applicable

36,458

16-Jul-2013

17:47

Licensetermsit.rtf

Not Applicable

115,086

16-Jul-2013

17:47

Licensetermsja.rtf

Not Applicable

105,917

16-Jul-2013

17:47

Licensetermslt.rtf

Not Applicable

122,674

16-Jul-2013

17:47

Licensetermslv.rtf

Not Applicable

105,401

16-Jul-2013

17:47

Licensetermsnb-no.rtf

Not Applicable

115,700

16-Jul-2013

17:47

Licensetermsnl.rtf

Not Applicable

110,040

16-Jul-2013

17:47

Licensetermspl.rtf

Not Applicable

116,322

16-Jul-2013

17:47

Licensetermspt-br.rtf

Not Applicable

101,514

16-Jul-2013

17:47

Licensetermsru.rtf

Not Applicable

148,577

16-Jul-2013

17:47

Licensetermssv.rtf

Not Applicable

115,453

16-Jul-2013

17:47

Licensetermsth.rtf

Not Applicable

153,768

16-Jul-2013

17:47

Licensetermszh-hans.rtf

Not Applicable

99,245

16-Jul-2013

17:47

Dynamicsax2012r2-kb2909140-foundation.axmodel

6.2.1000.4748

17,136

07-Nov-2013

23:36

Dynamicsax2012r2-kb2918936-foundation.axmodel

6.2.1000.5544

25,848,560

19-Dec-2013

23:29

Dynamicsax2012r2-kb2918936-syplabels.axmodel

6.2.1000.5544

12,401,392

19-Dec-2013

23:29

Axsetupsp.exe

6.2.1000.5369

1,878,704

11-Dec-2013

23:32

Axsetupsplib.dll

6.2.1000.5369

79,544

11-Dec-2013

23:32

Axsetupui.exe

6.2.1000.5369

211,632

11-Dec-2013

23:32

Axutillib.dll

6.2.120.0

929,968

19-Dec-2013

23:29

Microsoft.dynamics.servicing.operations.dll

6.2.1000.3174

41,712

11-Dec-2013

23:32

Axsetupsp.resources.dll

6.2.147.8303

387,776

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

371,392

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

383,680

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

395,968

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

387,776

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

379,584

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

395,968

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

375,488

19-Dec-2013

23:28

Axsetupsp.resources.dll

6.2.147.8303

416,448

19-Dec-2013

23:29

Axsetupsp.resources.dll

6.2.147.8303

371,392

19-Dec-2013

23:29


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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