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This article applies to Microsoft Dynamics AX for the Brazil (br) region.


This article describes that a country-specific update is available to add the contingency SCAN functionality as a part of the NF-e process in Microsoft Dynamics AX 2012 R2 for Brazil.

The contingency SCAN is a contingency mode to communicate invoiced NF-e fiscal documents to the SEFAZ virtual authority called SCAN when the NF-e addressee origin SEFAZ is out of work.

To implement the contingency SCAN, you must make sure that the following conditions are true:

  • SEFAZ origin is out of service.

  • SCAN is activated for the SEFAZ origin.

  • A series between 900 and 999 is used to determine the sequence of the NF-e fiscal document issued.

  • The events cancellation and discard NF-e number are communicated to the SCAN or SEFAZ origin according to which SEFAZ the communication of the issued NF-e happened.

More Information

To use the contingency SCAN functionality, follow these steps after you install this country-specific update:

  1. Set up SCAN series and number sequence of NF-e according to the fiscal establishment at the following location:

    Organization administration>Setup>Brazil>Fiscal document type

  2. Add the SCAN authority at the following location:

    Organization administration>Setup>Brazil>NF-e federal parameters>Web services

  3. Add the SCAN web services for testing and production environments at the following location:

    Organization administration>Setup>Brazil>NF-e federal parameters>Web servicesNote Make sure that SCAN web services are at "Portal da Nota Fiscal Eletrônica".

  4. Activate the SCAN contingency mode according to the fiscal establishment at the following location when Authority is in contingency mode:

    Accounts receivable>Periodic>NF-e Federal>Contingency

  5. Visualize the history of contingency mode of activation and deactivation of SCAN according to the fiscal establishment at the following location:

    Accounts receivable>Periodic>NF-e Federal>Contingency>Contingency mode history

  6. The series and sequence of fiscal documents will be determined at the posting time according to the SCAN contingency activation and will be communicated to SCAN or Authority of origin accordingly.

  7. Send the fiscal document to the correct authority or to SCAN.

  8. Verify the status of Authorities of origin and SCAN authority according to the fiscal establishment including average response time by using the inquire function at following location:

    Organization administration>Setup>Brazil>NF-e web services status


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this update, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix


You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The Brazilian version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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