Symptoms
After you create a write-off for a customer in Microsoft Office Accounting Professional or in Microsoft Office Accounting Express, you experience one of the following symptoms:
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The customer invoice is not paid or is partially paid.
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A $0.00 balance appears on the A/R Aging Reports.
Cause
This problem may occur if the following conditions are true:
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You use the Write Off command on the Actions menu to create a write-off for a customer from the customer record.
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You did not apply the write-off journal entry to an outstanding invoice.
Resolution
To resolve this problem, apply the write-off journal entry to the outstanding customer invoices.
For more information about how to apply a payment or a credit to an invoice, see the "Apply a customer credit to an invoice" topic in Accounting Professional Help or in Accounting Express Help.
Note A customer's balance is the difference between the unpaid invoices and the outstanding credits. The customer may also display a positive balance or a negative balance. This balance may agree or may not agree with the balance that appears in the Customer Payment window for the same reason.
More Information
Steps to reproduce the problem
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In an Accounting Professional or an Accounting Express sample company, point to New on the Customers menu, and then click New Invoice.
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In the Customer Name field, click a customer to create an invoice.
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In the Products and Service pane, select an item.
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Click Save and Close.
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On the Customers menu, point to Customer Lists, and then click Customers.
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Right-click the customer who you created in step 2, and then click Open Selected Items.
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On the Actions menu, click Write Off, and then enter the required information.
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On the Customers menu, point to Customer Lists, and then click Invoices.
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Double-click the invoice that you saved in step 4.
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Verify that the Invoice status displays Not Paid or Partially Paid.
References
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
897880 You may notice that the customer's balance is zero even though the customer has unpaid invoices in the Customer Payment window when you use Accounting Professional, Accounting Express, or Small Business Accounting 2006
