A customized Lync 2010 Help URL does not work in Lync 2010

Symptoms

Consider the following scenario:

  • You set the CustomizedHelpUrl and EnableEnterpriseCustomizedHelp parameters to configure a client policy to customize the Lync 2010 Help Menu in a Microsoft Lync Server 2010 environment.

  • You apply the client policy to the users in the environment.

  • The update that is mentioned in Microsoft Knowledge Base (KB) article 2514982 is applied to a computer that Lync 2010 runs on.

  • A user signs in to Lync 2010.

  • The user clicks Lync Help F1 under Help.

In this scenario, Lync 2010 opens the following webpage instead of the customized webpage:

Lync 2010 Help

Resolution

To resolve this issue, install the following cumulative update:

2670326 Description of the cumulative update for Lync 2010: February 2012

More Information

For more information about how to set a client policy, visit the following Microsoft website:

General information about how to a set client policyFor more information about how to customize the Lync 2010 Help menu, visit the following Microsoft website:

How to customize the Lync 2010 Help menu For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2514982 Description of the cumulative update for Lync 2010: November 2011

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