This article applies to Microsoft Dynamics AX 2012 R2 for all regions.

Symptoms

You use case management in Microsoft Dynamics AX 2012 R2 to create a new case. When you create the new case when an existing case is selected on the list page, the case is unexpectedly associated with the selected case. You would expect that the case association (on the Associations fast tab) would be blank.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/supportCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

We recommend that you apply the hotfix in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to go to the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

61,136

04-Feb-2013

14:21

x86

Axupdate.exe

Not Applicable

61,120

04-Feb-2013

14:21

x86

Licensetermsar.rtf

Not Applicable

2,173

04-Feb-2013

14:20

Not Applicable

Licensetermscs.rtf

Not Applicable

91,247

04-Feb-2013

14:20

Not Applicable

Licensetermsda.rtf

Not Applicable

101,181

04-Feb-2013

14:20

Not Applicable

Licensetermsde.rtf

Not Applicable

116,642

04-Feb-2013

14:20

Not Applicable

Licensetermsen.rtf

Not Applicable

102,374

04-Feb-2013

14:20

Not Applicable

Licensetermses.rtf

Not Applicable

96,985

04-Feb-2013

14:20

Not Applicable

Licensetermset.rtf

Not Applicable

102,895

04-Feb-2013

14:20

Not Applicable

Licensetermsfi.rtf

Not Applicable

106,101

04-Feb-2013

14:20

Not Applicable

Licensetermsfr.rtf

Not Applicable

130,011

04-Feb-2013

14:20

Not Applicable

Licensetermshu.rtf

Not Applicable

93,010

04-Feb-2013

14:20

Not Applicable

Licensetermsis.rtf

Not Applicable

36,458

04-Feb-2013

14:20

Not Applicable

Licensetermsit.rtf

Not Applicable

115,086

04-Feb-2013

14:20

Not Applicable

Licensetermsja.rtf

Not Applicable

105,917

04-Feb-2013

14:20

Not Applicable

Licensetermslt.rtf

Not Applicable

122,674

04-Feb-2013

14:20

Not Applicable

Licensetermslv.rtf

Not Applicable

105,401

04-Feb-2013

14:20

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,700

04-Feb-2013

14:20

Not Applicable

Licensetermsnl.rtf

Not Applicable

110,040

04-Feb-2013

14:20

Not Applicable

Licensetermspl.rtf

Not Applicable

116,322

04-Feb-2013

14:20

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,514

04-Feb-2013

14:20

Not Applicable

Licensetermsru.rtf

Not Applicable

148,577

04-Feb-2013

14:20

Not Applicable

Licensetermssv.rtf

Not Applicable

115,453

04-Feb-2013

14:20

Not Applicable

Licensetermsth.rtf

Not Applicable

153,768

04-Feb-2013

14:20

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,245

04-Feb-2013

14:20

Not Applicable

Dynamicsax2012r2-kb2805252-foundation.axmodel

6.2.1000.801

13,144

03-Apr-2013

14:21

Not Applicable

Dynamicsax2012r2-kb2805252-syplabels.axmodel

6.2.1000.801

1,354,072

03-Apr-2013

14:21

Not Applicable

Axsetupsp.exe

6.2.139.8316

1,390,784

04-Feb-2013

14:21

x86

Axutillib.dll

6.2.120.0

929,560

03-Apr-2013

14:21

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

04-Feb-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

387,368

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

370,984

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

383,272

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

395,560

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

387,368

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

395,560

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

416,040

03-Apr-2013

14:21

x86

Axsetupsp.resources.dll

6.2.147.8303

370,984

03-Apr-2013

14:21

x86


References

For information about case management in Microsoft Dynamics AX 2012 R2, see Cases [AX 2012].

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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