A touch screen does not work correctly after you resume a Windows 7-based computer from sleep

Symptoms

Consider the following scenario:

  • You have a Windows 7-based computer that is connected to one or more touch screens.

  • You put the computer into sleep or into hibernation.

  • You resume the computer.

In this scenario, one or more of the touch screens do not work correctly. This may include the following symptoms:

  • On a system that has two touch screens and no keyboard, touching the keyboard screen causes the mouse to move on the other screen, rather than on the keyboard screen.

  • The mouse cursor does not change from the┬ámouse cursor to a dot cursor when you touch the screen.


Workaround

To work around this issue, restart the computer.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.

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