Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You have a Windows 7-based computer that is connected to one or more touch screens.

  • You put the computer into sleep or into hibernation.

  • You resume the computer.

In this scenario, one or more of the touch screens do not work correctly. This may include the following symptoms:

  • On a system that has two touch screens and no keyboard, touching the keyboard screen causes the mouse to move on the other screen, rather than on the keyboard screen.

  • The mouse cursor does not change from the mouse cursor to a dot cursor when you touch the screen.


To work around this issue, restart the computer.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Microsoft regularly releases software updates to address specific problems. If Microsoft releases a software update to resolve this problem, this article will be updated with additional information.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!