A user whose display name is in Korean cannot be found in Lync 2010

Symptoms

Consider the following scenario:

  • You update Microsoft Lync 2010 to version 4.0.7577.314 by installing the update that is mentioned in Microsoft Knowledge Base (KB) article 2571543.

  • You sign in to Lync 2010 by using a user account whose display name is in English.

  • You try to search for a user whose display name is in Korean.

  • You type the Korean user name in the Find a contact box, and then press Enter.

In this scenario, the user name does not appear in the search results.

Resolution

To resolve this issue, install the following cumulative update:

2670326 Description of the cumulative update for Lync 2010: February 2012

Workaround

To work around this issue, do not press Enter, or you can press Enter two times when you type the user name to perform the search.

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