ADFS authentication issue for Active Directory users when extranet lockout is enabled

Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 R2 Active Directory Federation Services (ADFS) server and multiple Active Directory domain controllers.

  • This ADFS server has the EnableExtranetLockout property set to TRUE.

  • An Active Directory user is created on a replica of a domain controller, and the user has never tried to log in with a bad password.


In this scenario, the Active Directory user cannot authenticate with ADFS, and the exception Microsoft.IdentityServer.Service.AccountPolicy.ADAccountLookupException is thrown.

Cause

This issue occurs because the badPwdCount attribute is not replicated to the domain controller that ADFS is querying.

Resolution

We have released updates and hotfixes for Windows Server 2012 R2.



Update information

The following update rollup is available for Windows Server 2012 R2.

Get update rollup 2975719

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed on Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Microsoft.identityserver.service.dll

6.3.9600.17193

691,200

29-May-2014

10:25

x86

Microsoft.identityserver.web.dll

6.3.9600.17193

809,472

29-May-2014

10:25

x86

Microsoft.identityserver.dll

6.3.9600.17193

652,800

29-May-2014

10:25

x86

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2

File name

Amd64_7f3a160b0a2f2db2782ea5bbe8e8c432_31bf3856ad364e35_6.3.9600.17193_none_f95f46fb873a7185.manifest

File version

Not applicable

File size

1,387

Date (UTC)

29-May-2014

Time (UTC)

18:20

Platform

Not applicable

File name

Msil_microsoft.identityserver.service_31bf3856ad364e35_6.3.9600.17193_none_5cef9d35002ee285.manifest

File version

Not applicable

File size

3,331

Date (UTC)

29-May-2014

Time (UTC)

12:24

Platform

Not applicable

File name

Msil_microsoft.identityserver.web_31bf3856ad364e35_6.3.9600.17193_none_0ce1ebf8fc27f1ca.manifest

File version

Not applicable

File size

3,315

Date (UTC)

29-May-2014

Time (UTC)

12:23

Platform

Not applicable

File name

Msil_microsoft.identityserver_31bf3856ad364e35_6.3.9600.17193_none_26ae6fdc7673e2d2.manifest

File version

Not applicable

File size

3,299

Date (UTC)

29-May-2014

Time (UTC)

12:24

Platform

Not applicable

File name

Package_1_for_kb2971171~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,465

Date (UTC)

29-May-2014

Time (UTC)

18:20

Platform

Not applicable

File name

Package_for_kb2971171_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,413

Date (UTC)

29-May-2014

Time (UTC)

18:20

Platform

Not applicable

File name

Package_for_kb2971171_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,673

Date (UTC)

29-May-2014

Time (UTC)

18:20

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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