If you're having issues with the Weather app, you've come to the right place.

There are a few simple things that you can do to resolve most issues with MSN apps.

  • First, be sure that you have a connection to the internet. If you are on a mobile device and away from Wi-Fi hotspots, be sure that you have allowed the device to use your cellular service.

  • Next, be sure that you are signed in with your Microsoft account and that you are using the same Microsoft account on devices that you want to share information.

  • Launch the app and use it for a while before checking to see if the live tile updates. If you are using the app for the first time, it may download updates and some features may respond slower than expected.

If you see a specific error message, send feedback from within the app and include the error message in your feedback.

For the Windows app:

  1. Swipe up from the bottom of the screen or right-click with your mouse.

  2. Tap or select the button marked Change to Celsius or Change to Fahrenheit.

For the Windows Phone app:

  1. Select the button in the bottom right, select settings, change to Celsius or change to Fahrenheit.

For the Windows app:

  1. Swipe up from the bottom of the screen or right-click with your mouse.

  2. Tap or select the button marked Current Location.

For the Windows Phone app:

  1. Select  button in the bottom right, select settings, and then tap the slider for "Display current location" On or Off.

For the Windows app:

  1. Swipe down from the top of the screen or right-click with your mouse.

  2. Tap or select the tile at the top of the screen marked Places.

  3. Tap or select the + button.

  4. Enter the name of the location.

  5. Tap or select your chosen location in the list, or tap or select Add. Then, tap or select the location that appears in the tile on that page.

For the Windows Phone app:

  1. Tap the + at the bottom of the screen.

  2. Type the name or zip code of the new location and press enter.

  3. Tap save button to save.

For the Windows app:

  1. Tap or select the Edit button. All favorite locations will then display an X button.

  2. Tap or select the X on the location that you want to remove.

  3. Tap or select the Edit button to finish.

  4. For the Windows Phone app:

  5. Tap the edit button in the favorites section.

  6. Tap the location you want to delete.

  7. Tap the delete button.

For the Windows app:

  1. On the location's weather page, swipe up from the bottom of the screen or right-click with your mouse.

  2. Tap or select the Set as Home button.

For the Windows Phone app:

  1. Tap and hold any location.

  2. You can then set home, remove, or pin to start.

For the Windows app:

  1. On the home screen, swipe down from the top or right-click with your mouse.

  2. In the bottom bar of the app, tap or select the Change Home option.

  3. Tap or select your desired location from the Favorites list.

For the Windows Phone app:

  1. Tap and hold any location.

  2. You can then set home, remove, or pin to start.

For the Windows app:

  1. On the location's weather page, swipe up from the bottom of the screen or right-click with your mouse.

  2. In the bar at the bottom of the screen, tap or select the Pin to the Start button.

For the Windows Phone app:

  1. Tap and hold the location you want to pin.

  2. Tap pin to start.

  1. Swipe up from the bottom of the screen or right-click with your mouse.

  2. Tap or select the Refresh button.

For the Windows app:

  1. Tap or select the Search icon in the upper-right corner of the page

  2. Enter the location name in the search box.

  3. Tap or select the name of the location.

  4. If a drop-down list of locations isn't displayed, press Enter.

  5. Tap or select the desired location.

For the Windows Phone app:

  1. Tap the + at the bottom of the screen.

  2. Type the name or zip code of the new location and press enter.

  3. Tap  save button to save.

For the Windows app:

  1. Swipe in from the right edge of the screen, enter Windows Key + C on the keyboard or move your mouse to the top-right corner of the screen and then move it down the edge.

  2. Tap or select Share.

  3. Select the app you'd like to use to share the weather.

For the Windows app:

  1. Swipe down from the top of the screen or right-click with your mouse.

  2. Tap or select the Places button to see your list of favorite locations.

  3. Tap or select, then hold down, on a location.

  4. Drag and drop the location to its new position.

For the Windows app:

  1. Swipe down from the top of the screen or right-click with your mouse.

  2. Tap or select the down arrow next to Weather Maps to see the list of regions.

  3. Tap or select the region of your choice.

The feature might not be available in every locale.

For the Windows Phone app:

  1. Swipe to the Maps section to display maps for your current location.

  2. To see maps from another location, use to find a new location.

  3. When the new location loads, swipe to the maps section to see maps for that location.

  4. Tap any tile to view the animated map.

The feature might not be available in every locale.

For the Windows app:

  1. Swipe down from the top of the screen or right-click with your mouse.

  2. Tap or select Weather Maps.

  3. Tap or select different map types for the region you're viewing.

  4. Tap on the map or move your mouse to bring up the map types menu again.

The feature might not be available in every locale.

In the Windows Phone app, tap the tile for any map to see the animated map.

For the Windows app:

Tap or select the Play/Pause button to view animations.

The feature might not be available in every locale.

For the Windows app:

  1. Touch: Move your fingers apart to zoom in or pinch the screen to zoom out.

  2. Keyboard: You can zoom in or out using keyboard shortcuts.


a. To zoom in one level, use the keyboard {+} or {=} button.

b. To zoom out one level, use the keyboard {-} button.

  1. Mouse: Select the +/- symbol on the screen to zoom in and out. Or use the mouse {SCROLL + UP} to zoom in or mouse {SCROLL + DOWN} to zoom out.

The feature might not be available in every locale.

There are a few ways you can pan to your desired location.

For the Windows app:

  1. Touch: Swipe on the screen.

  2. Keyboard: Use the arrow keys

    a. To pan left use {left arrow}
    b. To pan right use {right arrow}
    c. To pan up use {up arrow}
    d. To pan down use {down arrow}

  3. Mouse: Left-click and drag the map

    Note: Panning is restricted to regional boundaries, but you can select a neighboring region. Check out "See weather maps worldwide" on this page.

    The feature might not be available in every locale.

For the Windows Phone app:

  1. From the home page, swipe to the right until you see the daily summary.

  2. Tap the tile for a specific date for detailed information(not numbered)

  3. To see an hourly forecast, swipe to the right twice from the home page


NOTE: Panning is restricted to regional boundaries, but you can select a neighboring region. Check out "See weather maps worldwide" on this page. The feature might not be available in every locale.

There are a few ways you can sort the list of ski resorts around the world.

For the Windows app:

  1. Swipe down from the top of the screen or right-click with your mouse.

  2. Tap or select Ski Resorts.

  3. At the top of the table, tap or select one of the headings: Name, New Snow, Trails Open or Lifts Open.

  4. Select a heading to reverse the order of the list.

Like any other location in the Weather app, a ski resort can be set as your home location, pinned to the Start screen, or added to or removed from your Favorites list.

Reports on ski resorts include trail maps, current conditions, reviews, and 360-degree panoramas.

Note: Features might vary depending upon government policies, government restrictions, or data services available in your area.

Features might vary depending upon government policies, government restrictions, or data services available in your area.

If you have tried the 3 basic steps at the top of this article and still have this problem, please provide feedback from within the app and provide as much detail as you can.

If your current location isn't being detected it might be because you're in a region where location detection is disabled such as China, Macao or Taiwan.

Some smaller locations may not have weather data available. If your current location’s weather data is unavailable, the Weather app will show you data from a nearby location.  You can choose to use this larger location for your weather.

If you pin the location to the start screen from within the app, the live tile only updates on that specific device. If you would like your Weather live tile to update across all of your devices, you need to pin the app to the start screen.

If you have tried the 3 basic steps at the top of this article and still have this problem, please provide feedback from within the app and provide as much detail as you can.

If you have tried the 3 basic steps at the top of this article and still have this problem, please provide feedback from within the app and provide as much detail as you can.

To fix this, remove one of the locations from your favorites list:

Press and hold one the duplicate locations and select remove or select the edit button and select the location that you want to remove.

Send ideas for improving the app

We would love to hear from you! Send your thoughts, comments, and other feedback from within the app.

If you're using Windows: From the app’s homepage, scroll all the way to the right until you see the Next Steps section. Tap or select Send Feedback.

If you're using Windows Phone: Tap the  button button and then tap send feedback.

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